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Posted 1 day ago, 29 Aug
Job ref: BBBH116003
Full Job Description
Colleague Change Administrator
The team
The team are seeking additional support to bolster where you'll help us to deliver a first-class service to our colleagues and stakeholders. Our small team is responsible for managing huge volumes of business change and we're looking for someone who can support us to ensure colleagues have a great experience, whether they are moving into a new role or dealing with organisational change. It's a great entry development opportunity for anyone looking to learn a bit more about the HR function.
If you're a details person, who loves to get things right first time whilst delivering a brilliant service to colleagues and stakeholders, then this could be your next move!
What you'll be doing
- Providing heartfelt customer service, ensuring clear and straight up communication throughout.
- Issuing contract change updates, pay-related communications and employment information to colleagues & 3rd parties.
- Ensuring our personnel database is kept up to date with any colleague changes
- Triaging new cases in our Case Management system.
- Managing queries in line with SLAs and responding to data requests from colleagues and other key stakeholders
- Supporting the Colleague Change team with admin related tasks
- Continually looking to improve our colleague experience as you keep the customer at the heart of all you do.
We need you to have
- Excellent administrative skills, superb attention to detail and accuracy.
- Experience of challenging and questioning if something doesn't look right in a courteous and confident approach.
- Proven track record of working in a fast-paced environment with a passion for giving a great customer/ colleague experience.
- Excellent organisational skills to effectively prioritise, multi-task and manage a varied workload within deadlines.
- Comprehensive knowledge of MS office packages, particularly Excel and Word, and we'd be keen for you to have experience of analysing reports and running mail merges.
- Evident exceptional communication skills, at various levels.
- Some experience of SharePoint would be beneficial but is not essential
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