1 HR / Training / Recruitment, Organisational Development jobs in Blackburn, West Lothian

Governance Manager

From £44,709 to £53,347 per annum

Permanent, Full Time

Location: Change & Digital Innovation (CDi), Saughton House, Broomhouse Drive, Edinburgh, EH11 3XD (Hybrid)

(Reserve candidates may be identified to be considered for the same or similar posts that may arise in SCTS within reasonable travelling distance of Edinburgh over the next 12 months)

SCTS a great place to work, learn and develop

ABOUT SCTS

SCTS plays a key role in the administration of justice. We fulfil our purpose by providing the people, buildings and services needed to support the judiciary, the courts, devolved tribunals and OPG. Our work focuses on improving access to justice, reducing delay and cost within the justice system, modernising our services in line with reform, and using leading technology to improve our services for everyone

The work of SCTS covers a broader range of issues than you may think. In providing support to Scotland’s courts, devolved tribunals and the OPG, we touch the lives of many people on a daily basis – be that through formal court or tribunal business, fulfilling your civic duty as a juror, paying fees or fines, seeking help in managing the affairs of an incapable adult or dealing with the estate of a loved one who has passed away. SCTS deals with over a quarter of a million cases and applications each year. Behind each one of these is an individual – looking to the system to help them assert their rights, address wrongs or provide support in a time of need. It is this work – which takes place every day in our courts, tribunals and administrative centres across Scotland – that consumes most of the time, energy and skill of our staff. We take pride in working as one team and providing high levels of service to all those who use the courts, tribunals and OPG. We are always looking to improve the services we provide – through innovation and development. Whilst delivering our core services is our priority, considering how we can improve and develop is also crucial to keep delivering the highest quality service.

To help direct us towards achieving our purpose successfully, we embrace three key values of respect, service and excellence.

observe three key values: respect, service and excellence. These guide our behaviour, decisions and actions - in pursuit of fulfilling our purpose to the highest standard.

Outline of job role and purpose:

This role is based in the People Practice & Culture (PPC) and Governance Team within Change and Digital Innovation (CDi), Its core purpose is supporting the organisation to maintain and the adherence to and continuous improvement of our Change Governance framework (LOAD). The post-holder will also be the main point of contact with Scottish Governments Digital Assurance Office.

The PPC and Governance Team is led by the Head of PPC and Governance and overseen by the executive Director of CDi. The post-holder will work with both to ensure delivery of Change via the Change LABs complies with the LOAD framework to deliver change at pace and value on behalf of SCTS. They will pro-actively seek opportunities to build compliance into SCTS Change processes and protocols to mitigate the impact of business disruptions.

As well as leading on Compliance and Assurance, the post-holder will support the team to deliver into other corporate governance activities relating to business planning, risk management and corporate reporting. The role will involve line management responsibility for 4-5 direct reports.

The post-holder must be able to work autonomously and proactively to plan, prioritise and deliver their own areas of work. Equally, they should be collaborative, working in alignment to the strategic priorities of the organisation and supporting the wider work of the delivering change across SCTS. They should be comfortable working at pace to manage multiple priorities and competing demands.

The role requires flexibility and agility in how work is prioritised and delivered, particularly because delivery of Change initiatives demand competing priorities and resource dependences which have to be understood and managed. The post-holder will support the Change Function within CDi and be a key contact between CDI and Scottish Governments Digital Assurance Office (DAO).

Experience in presenting and facilitating will be beneficial, as delivering training sessions and facilitating workshops on Agile Working and our LOAD Framework both within CDi and the wider SCTS is a prominent part of the role.

The role includes overseeing the work of the Project Support Officer(s), ensuring consistent standards and reporting methods are used across all Change LABs

Training and development will be available to the post-holder should they require it.

There will be ad hoc activities supporting the Change LAB teams, reports for the Executive Change Board (ECB) and Executive Action Boards (EABs). The role holder will support the wider work of the PPC and Governance Team.

The Key Responsibilities Include:

Compliance and Assurance

• Developing your knowledge in SCTS, you will become the lead adviser on the LOAD Framework which underpins the delivery of Change within SCTS– building and maintaining strong relationships across the business, and in particular with SCTS Corporate PGR team and Executive Change Board .
• Maintaining the organisation’s LOAD Framework and guidance to ensure that SCTS’ approach is in line with its changing operating environment and wider good practice.
• Supporting Change Labs and other SCTS business Units to ensure all collateral and artefacts are in place to support each phase of the LOAD framework demonstrating governance and control of delivering Change initiatives., Conduct internal audits on compliance against Load and alignment to Digital Service Standards Scotland DSSS) and enhance the LOAD framework knowledge and capability, driving improvement and standardisation to improve overall organisational delivery of change
• Managing and maintaining the Load Framework and Change governance with the annual programme of activities (review of strategy and guidance, plans, and testing).

Front Door Forum

• Oversee the management and facilitation of the Front Door Forum and the tracking of changes initiatives submitted through it.
• Supporting business units in the education and knowledge of the LOAD framework and develop tools, and standards for the delivery of Change Work with SCTS’ the Corporate PGR team teams on the development of Corporate Templates for Business Cases and delivery of benefits and value. Support the wider organisation with lessons learned activities on delivering Change Initiatives

Improvement and Development

• Developing and managing reporting to inform decision-making on Change initiative from submission to closure, risks and opportunities.
• Working with internal and external stakeholders (STCS Business Units, Scottish Government, justice partners and wider government networks), to build and maintain constructive relationships to foster an improved joined-up approach.
• Staying up to date with industry / sector best practice across government and incorporate good practice into SCTS’ approach.

Customer Service and Communications

• Provide excellent customer service and build trust in delivery of Change and related services.
• Help to manage and develop the CDI brand in delivering Change within SCTS and Scottish Government becoming a trusted go-to point for colleagues looking to take forward Change initiatives, understand the LOAD framework, source templates and standards to be followed..
• Lead effective team meetings, generating ideas, sharing knowledge, prompting discussion, improvements and providing feedback on activities and organisational development.
• Produce concise, understandable and well-written work, including reports to senior managers and external stakeholders.
• Design and deliver professional, tailored and blended training solutions across the organisation to ensure understanding of process and standards to ensure compliance.

Our benefits include:

• A supportive and professional induction programme with regular check-ins with your line manager
• Job stability and security with excellent and varied career prospects
• Flexible working arrangements 
• 25 days annual leave (rising to 30 days after 4 years’ service) plus 11.5 public and privilege holidays
• Special leave and paid leave for study or voluntary public service
• Excellent Civil Service Pension Scheme
• Family friendly policies
•  A wellbeing hour pilot until 27 September 2024
• Free and confidential Employee Assistance
• A variety of staff discounts and offers with major retailers
• Payment of professional membership fees
• Access to opportunities across all Civil Service departments that are not available to non-Civil Servants
• Security of full pay when unwell (up to a maximum of 6 months)
• Learning and development (including digital) opportunities

The closing date for the post is: 6 April 2025.

Interviews are expected to be held 22 April 2025 onwards.

For full details and to apply, please click the Apply Button

The Scottish Courts and Tribunals Service is exempt from the protections of the Rehabilitation of Offenders Act (1974). This permits us to ask applicants details of both spent and unspent convictions, along with details of any formal cautions that you may have. Individuals without existing security clearance will always be considered as all successful applicants will require a standard level Disclosure check completed before employment can commence.

If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, you can make a complaint, by contacting Social Security Scotland in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commissioner.