Customer Service Manager
Pettigrew Recruitment Group, Edinburgh
- Full time
- Temporary
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Sub Agent
CONTRACT SCOTLAND LIMITED, Edinburgh
- Full time
- Temporary
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Part Time Accounts Payabl...
iMultiply Resourcing Ltd, Edinburgh
- Immediate start
- Part time
- Temporary
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Summer School Teacher (Di...
The Royal Zoological Society Of Scotland, Edinburgh
- Part time
- Temporary
Apply on company site
General Foreman
CONTRACT SCOTLAND LIMITED, Edinburgh
- Full time
- Temporary
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Site Agent
CONTRACT SCOTLAND LIMITED, Edinburgh
- Full time
- Temporary
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Site Engineer
CONTRACT SCOTLAND LIMITED, Edinburgh
- Full time
- Temporary
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Finance Business Partner
iMultiply Resourcing Ltd, Edinburgh
- Immediate start
- Full time
- Temporary
Fast Apply Available
(Apply in seconds when you have a CV uploaded)HGV 1 Driver
Driver Hire, Edinburgh
- Immediate start
- Part time
- Temporary
Fast Apply Available
(Apply in seconds when you have a CV uploaded)HGV 2 Driver HIAB
Driver Hire, Edinburgh
- Immediate start
- Part time
- Temporary
Fast Apply Available
(Apply in seconds when you have a CV uploaded)QA Manager
CONTRACT SCOTLAND LIMITED, Edinburgh
- Full time
- Temporary
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Comms and Brand Manager (...
My Name’5 Doddie Foundation, Edinburgh
- Full time
- Temporary
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Site Manager
CONTRACT SCOTLAND LIMITED, Edinburgh
- Full time
- Temporary
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Electrical Engineering Ap...
Northern Lighthouse Board, Edinburgh
- Full time
- Temporary
- Apprenticeship programme
Apply on company site
Administrative Assistant ...
Midlothian Council, Dalkeith, Midlothian
- Full time
- Temporary
Apply on company site
Learning Assistant ASN - ...
Midlothian Council, Cornbank, Midlothian
- Part time
- Temporary
Apply on company site
Business Support Officer ...
Midlothian Council, Dalkeith, Midlothian
- Full time
- Temporary
Apply on company site
Justice Worker - Grindlay...
CITY OF EDINBURGH COUNCIL, Tollcross, City of Edinburgh
- Full time
- Temporary
Apply on company site
Seasonal Team Member - Ed...
SSP, Lugton, Midlothian
- Full time
- Temporary
Apply on company site
Room attendant
Kimpton Charlotte Square, Lugton, Midlothian
- Part time
- Temporary
Apply on company site
Available upon request
Pettigrew Recruitment Group, Edinburgh
- Onsite working
- Full time
- Temporary
Posted today, 23 May
Job ref: PRG1731
Full Job Description
Are you an experienced Customer Service Manager with a background in housebuilding?
We are delighted to bring to the market this long term temporary position. As a major UK house builder and leading provider of desirable luxury homes across Scotland, our client is driven by a mission to create vibrant and sustainable new communities. Homes characterised by exceptional design and sector-leading build quality. As Customer Service Manager, your remit will be to work between allocated sites in the Edinburgh area. Providing key technical customer service support to customers through the aftercare process. You will work between allocated developments, attending appointments to manage customers through the defect management process, ensuring 1st class customer service at all times.
Reporting to the Customer Service Operations Manager, your day to day responsibilities will include:
- Attend site / customers properties as and when required to identify and review defects and agree course of forward action.
- Ensuring correspondence to customers and customer defects is dealt with in a cost-effective, professional and timely manner.
- Identifying and resolving customer escalations (pre-complaint).
- Supporting the resolution of all formal complaints in accordance with company procedure.
- Work cohesively with other departments across the company (i.e., Construction, Sales, and Accounts) to ensure communication is optimal and the company achieves its KPIs.
- Ensuring procedures and Customer Care Policies and Procedures are adhered to.
- Comply with responsibilities as defined in the Group’s HS&E Policy and ensure compliance throughout team.
We are seeking an individual with experience in a similar role who can commit to this role and start work early June. You may come from an Inspections / Site management / Customer care background but pivotal to this role is the technical understanding of the housebuilding construction process and have strong knowledge of NHBC. You must be confident managing customer expectations with the goal of exceeding them and working towards KPI delivery benchmarks.
Get in touch with Samantha to register your interest!
Pettigrew Recruitment Group Limited is an equal opportunities employer and acts as an employment agency for permanent recruitment. Pettigrew Recruitment Group is also an employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found on their website.
Copy the direct link to this job
About this company
Pettigrew Recruitment Group
View full company profileIt's our job to find the right job for you! Here at Pettigrew Recruitment Group, we recognise that not every job seeker is looking same thing from their experience with a recruiter. With over 16 years’ experience specialising in permanent and fixed term roles, our team are dedicated to working with the top talent in the industry and connecting them with the greatest opportunities the market has to offer. We aim to provide you with the best experience possible when working in partnership us. Whether this be some advice at the end of the phone or a full recruitment plan, our in-depth knowledge of the Construction industry allows us to provide you with the most relevant advice tailored to your needs, not just a ‘one size fits all’ take on things. We specialise in the Construction & Property markets, providing dynamic solutions to our clients seeking staff across all disciplines from Construction, Commercial and Technical to Sales and Customer Care all the way up to Director level appointments. Start your unique journey with us today!