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IT Services & Digital Support Officer
£33503 - £36378 pro rata
Newbattle Abbey College, Newbattle, Midlothian
- Onsite working
- Part time
- Permanent
Posted 6 days ago, 28 Jan
Closing date: 16-02-2025 (12 days)
Full Job Description
Job Purpose:-
To maintain and continually improve the quality of the IT Service delivery and
enhance the user experience, including providing first-line support for the IT
infrastructure, software and classroom technologies.
• To observe best practices in the IT Service delivery and following appropriate
processes to deliver an excellent support service across the College, including
educational and learning environments.
• To support staff and students in the effective use of technology to enhance
learning, teaching and business processes.
Main Duties and Responsibilities
IT Services:
• Ensure services are efficient and effective while ensuring College processes are up-to-date. This includes ensuring the College is aware of new methods,
techniques, hardware or software that may improve IT and digital functions.
• Ensure all methods and tools for the planning, development, testing, operation, management and maintenance of systems are adopted and used effectively throughout the College.
• Ensure the effective integration of IT solutions within classroom and learning
environments.
• Undertake lifecycle planning, control and management of the assets of an
College.
• Monitor for vulnerabilities and risks in existing software and systems.
• Provide effective control and treatment of risk to the availability, performance,
security and compliance of the business services impacted.
• Monitor access to IT facilities or infrastructure in accordance with established
College policy.
• Process and coordinate timely responses to incident reports.
• Resolve and manage problems throughout the information system lifecycle.
• Provide advice and recommendations to address College issues and user needs, and implement agreed solutions.
• Provide technical advice and assistance to staff, students and visitors.
• Liaise with external suppliers to ensure successful delivery of products and
services
Business Change and Enhancement:
• Deliver projects involving the development and implementation of new
technology and applications, ensuring they meet the College’s needs and
delivered within the parameters of cost, timescales, and quality.
• Deploy and integrate new capabilities into the College in a way that is sensitive to, and fully compatible, with business operations.
• Support staff learning and development in the use of IT and digital tools.
General:
• Be committed to the College’s purpose, vision and values.
3
• Contribute to the development, implementation and monitoring of relevant
college policies and procedures.
• Work on own initiative under the direction of the Director of Operations
• Undertake other appropriate duties required by the Senior Management Team.
Key Contacts/Relationships:
• External contacts include: IT Support, commercial clients, College sector bodies such as CDN and JISC.
• Internal contacts include: Staff, students, visitors, committee members.