Are you ready for a new and rewarding challenge with Scottish Water?

As a Senior Digital Specialist -Support Engineer, you will play a crucial role in

delivering exceptional support to our digital users across the North of Scotland. Through both scheduled and ad-hoc visits, you’ll ensure systems run smoothly and build positive, productive relationships throughout our organization. This role offers a wide variety of responsibilities with opportunities to contribute directly to digital projects, making a tangible impact on our service delivery. We’re looking for a motivated, friendly, and collaborative team player who brings a “can do” attitude and a commitment to excellence.

What you’ll do

In this role, you will conduct regular and ad-hoc visits to Scottish Water sites, including those in remote areas such as the Highlands and Islands, with accommodation provided for longer trips as required. You’ll provide on-site technical support to maintain and enhance our digital systems, performing a range of tasks that support both service maintenance and digital project delivery. This includes setting up computers, mobile devices, and user accounts to ensure all users are digitally equipped and able to work effectively.

You’ll maintain positive relationships with users, consistently upholding our high standards of customer service, and play an active role in promoting digital health and safety compliance across sites. Ensuring all locations meet our digital capability standards will be a priority, as will the recovery and management of unused IT equipment. You may also be called upon to assist other teams with their tasks as required, demonstrating flexibility and commitment to Scottish Water’s collective success.

What you’ll bring

The ideal candidate will be capable, diligent, and dedicated to providing outstanding digital support. With proven hands-on experience in IT or digital support, you’ll be technically proficient in areas including Active Directory, Microsoft 365, and troubleshooting modern desktop environments such as Windows 10/11. You should have a strong understanding of end-user computing and familiarity with the applications widely used in business settings.

Confident, polite, and an effective communicator, you’ll bring a sincere passion for excellent customer service, along with strong organizational skills and the ability to prioritize tasks efficiently. You are a true team player who is ready to go the extra mile for colleagues, upholding professionalism and fostering a positive work environment. A valid driver’s license and willingness to travel extensively are essential for this role, as you’ll be supporting sites across Scotland.

What’s in it for You?

While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance.

You’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy maximum 5 more if you need a little extra time. You can also take time off to volunteer in your community.

When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.

For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), and life assurance.

As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.

The not-so-small print

This role will be a Grade 7. If you’re new to Scottish Water, you’ll join us on a starting salary of £41000. Performance-driven pay progression would then allow you to move through the range to a maximum of £51970

If you’re interested in this role – or know someone else who might be - we’ll be accepting applications until the 20th March 2025

From November 2024, we moved to a 35hr week to support the wellbeing and work/life balance of our employees.

Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre-employment screening, e.g. referencing, criminal record checks, license checks, etc. These checks are conducted on our behalf by a third party. Don’t worry - we’ll ask your permission before starting these checks. 

A few final things worth knowing…

Research shows that some people avoid applying for jobs unless they can meet every single criteria. If you’re interested in this job, but don’t tick all the boxes, apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don’t rule yourself out!

Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). We're also aware that some people might be experiencing temporary challenges because of life events, like menopause. We’re very used to making adjustments, so please don’t be afraid to ask.

As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you'll need to commit to moving here within your first three months.

Finally (finally!), candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. You won’t need to do anything. Your data will be automatically deleted.

We’re here to help. Ask us anything.