The College is currently undergoing a restructure in a number of areas. Please note that this could impact on this post and may result in this vacancy being withdrawn at short notice and additionally this may result in a delay to our normal recruitment timeline.

Senior Support Analyst

£28,540 - £30,263

1.0 FTE \ 35 hours

Based at Falkirk Campus

Permanent

We are looking to recruit an enthusiastic and self-motivated Senior Support Analyst to join the IT Team primarily supporting/managing our remote Alloa/Stirling Campuses and reporting to the IT Manager. You will have the ability to work with students, external agencies and staff at all levels in the organisation.

Together with experience of delivering effective customer service, and working within our Helpdesk Management system, you will have an HND in Computing (or equivalent), good experience of Office 365 administration and ideally have some experience or knowledge of Macs and its infrastructure. You will be able to work on your own and as part of a team, possess strong written and communication skills, and have excellent attention to detail. You will be capable of working under pressure and have a flexible attitude to ensure tasks are completed.

Your key responsibilities will include the day-to-day running of IT hardware and systems within our remote Alloa/Stirling Campuses, support students and College staff, play a key role in IT Projects and directly support the IT Team.

*Pay Award Pending*

*Please note the College is currently undergoing a National Job Evaluation process and therefore all salaries are subject to the outcome of this process.