Employer description:
VPZ is the UK's leading vape shop. Visit us in-store or online for the best deals on E-liquid, vape kits, mods, tanks, coils and more. Join our dynamic IT team and kickstart your career!

Overview:
As an IT Engineer Apprentice, you'll work hands-on with seasoned IT pros to maintain, troubleshoot, and enhance cutting-edge retail technology systems. This is your chance to gain invaluable experience while actively supporting the seamless operation of essential tech solutions that power our business.

If you're eager to learn, passionate about IT, and ready to make an impact, we want you on board!

Responsibilities:

Provide technical support for hardware, software, and network issues, learning to diagnose and resolve problems.
Assist in setup, maintenance, and troubleshooting of point-of-sale (POS) systems.
Support inventory management and maintain accurate IT records.
Perform routine maintenance on hardware and retail-specific devices, and assist with software installation and updates.
Contribute to network troubleshooting and security practices to maintain a secure IT environment.
Participate in IT training and stay updated on retail technology trends.

Required skills:

Interest in IT systems with the ability to learn quickly and solve basic technical issues.
Strong interpersonal and communication skills to assist and support co-workers and retail employees.
Detail-oriented with basic record-keeping skills for inventory and IT procedures.
Ability to collaborate within a team and adapt to changing technology and retail needs.
Eager to explore new technologies and committed to ongoing IT skill development.
Effective time management with a proactive and resourceful approach to handling tasks and challenges.

Salary: £16,000 per annum.

Working week:
Monday - Friday, 9am - 5pm (40 hours, paid lunch) and "on-call" rota 1 in every 5 weeks.

Every 1 in 5 weeks you will be expected to work "on-call" on a rota-basis, covering Saturday and Sunday, and one day between Monday to Friday you will only work the evening, from home.

Benefits include:

Additional pay as part of the "on-call" rota
Opportunity to work in a supportive environment

Future prospects:
The opportunity to continue in role following successful completion on the apprenticeship. VPZ are proud to support apprentices to progress to more senior roles after completing their course, should this be suitable, and have supported numerous apprentices in the past.

Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!