The client's Network Operations Centre (NOC) is seeking an experienced NOC Engineer to join the existing support team. The successful candidate will be part of a Night Shift Team, initially working shifts from 6 pm to 6 am on a 4 nights on, 4 nights off schedule. A rotation including day shifts will be implemented in the future, but the position will involve night shifts only for the first 6-12 months.,

Efficiently and effectively resolve networking incidents and problems, maintaining client satisfaction while complying with Capita Network Services policies, procedures, and best practices.

Collaborate with both Network Engineering and Service Delivery Teams to deliver best-in-class service across a critical client base.

Serve as the first point of escalation for customer-generated calls.

Log faults and service requests on the Zoho CRM system.

Perform initial diagnostics and aim to resolve over 95% of all faults and requests.

Work within strict SLAs to provide timely resolutions to customers.

Ensure all support requests are up to date at the end of each shift and hand over any outstanding issues to the incoming shift staff.

Keep customers informed of fault progress and regularly update the system.

Configure and troubleshoot faults on Starlink Systems, Private 5G, switches, routers, and modems. Experience with Ubiquiti solutions would be advantageous.

Liaise with 3rd party engineers/SMCs on the phone to work towards fault resolution.

Provide support and perform remote configurations and link checks for field engineers.

Actively monitor the networks using the network monitoring system.

Proven NOC experience or background in supporting enterprise networks, ideally holding or working towards a Cisco CCNA qualification or demonstrating equivalent experience (desirable).

Eligible for SC Clearance.

Ability to provide technical support while delivering excellent customer service.

Experience with Low Earth Orbit solutions would be advantageous.

Experience dealing with 3rd Party Suppliers and escalating issues as appropriate to ensure timely resolution across a wide range of technologies.

Proven knowledge of working in an ITIL service environment and adhering to strict SLAs.

Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail.

Excellent communication skills.

The client is a world-class telecommunications company with a proven track record of delivering innovative solutions to a global clientele. As a leading provider of Private 5G Business Services and Low Earth Orbit Satcoms through a premium partnership with Starlink, the client is at the forefront of the industry, pioneering new ways to deliver cutting-edge communication services to businesses around the globe. They believe that with the right technology, businesses can transcend boundaries, foster seamless communication, and ultimately achieve their fullest potential.