Are you motivated to work in the world of IT? Passionate about solving IT problems? There is a fantastic opportunity to join Equinox as their IT Apprentice!

Come work with a small friendly team, who will support your learning and development in IT. There are further opportunities after completion of the apprenticeship to expand your knowledge.

Responsibilities:

Managing calls and liaising with customers and suppliers
Recording requests in the internal tracking system
Handling incidents reported by users and when needed addressing or escalating them
Following up incident solving and updating documentation
Informing users through alerts and communication
Remote installation/configuration of computer and network hardware and software
Assisting with day to day running of the department
Setting up broadband equipment and broadband fault diagnosis
Setting up computer hardware to customers’ requirements
Daily/weekly checks

Required skills:

Great communication and interpersonal skills
Always seen to be helpful when dealing with clients and within the team, and display professionalism and patience when offering advice and support
High commitment and flexibility to work in a demanding, fast-paced environment
Hard-working, team player, and resourceful
Positive and proactive attitude with good attention to detail
Strong ability to plan, organise and prioritise workload

Salary:

£14,000 per annum

Working hours:

Monday to Friday, 9am - 5.30pm

Benefits:

Funded training programme
Career development opportunities
Continuous internal training opportunities

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!