Job Purpose:-

To maintain and continually improve the quality of the IT Service delivery and

enhance the user experience, including providing first-line support for the IT

infrastructure, software and classroom technologies.

• To observe best practices in the IT Service delivery and following appropriate

processes to deliver an excellent support service across the College, including

educational and learning environments.

• To support staff and students in the effective use of technology to enhance

learning, teaching and business processes.

Main Duties and Responsibilities

IT Services:

• Ensure services are efficient and effective while ensuring College processes are up-to-date. This includes ensuring the College is aware of new methods,

techniques, hardware or software that may improve IT and digital functions.

• Ensure all methods and tools for the planning, development, testing, operation, management and maintenance of systems are adopted and used effectively throughout the College.

• Ensure the effective integration of IT solutions within classroom and learning

environments.

• Undertake lifecycle planning, control and management of the assets of an

College.

• Monitor for vulnerabilities and risks in existing software and systems.

• Provide effective control and treatment of risk to the availability, performance,

security and compliance of the business services impacted.

• Monitor access to IT facilities or infrastructure in accordance with established

College policy.

• Process and coordinate timely responses to incident reports.

• Resolve and manage problems throughout the information system lifecycle.

• Provide advice and recommendations to address College issues and user needs, and implement agreed solutions.

• Provide technical advice and assistance to staff, students and visitors.

• Liaise with external suppliers to ensure successful delivery of products and

services

Business Change and Enhancement:

• Deliver projects involving the development and implementation of new

technology and applications, ensuring they meet the College’s needs and

delivered within the parameters of cost, timescales, and quality.

• Deploy and integrate new capabilities into the College in a way that is sensitive to, and fully compatible, with business operations.

• Support staff learning and development in the use of IT and digital tools.

General:

• Be committed to the College’s purpose, vision and values.

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• Contribute to the development, implementation and monitoring of relevant

college policies and procedures.

• Work on own initiative under the direction of the Director of Operations

• Undertake other appropriate duties required by the Senior Management Team.

Key Contacts/Relationships:

• External contacts include: IT Support, commercial clients, College sector bodies such as CDN and JISC.

• Internal contacts include: Staff, students, visitors, committee members.