Sponsored Jobs
Sponsored
Detention Custody Officer...
MITIE GROUP PLC, Strathaven, South Lanarkshire
- Full time
- Permanent
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Sponsored
Technology Operations Coo...
Glasgow 2026 Ltd, Blythswood New Town, Glasgow City
- Full time
- Contract
Apply on company site
Sponsored
Marketing Executive - QD ...
QD Events, Finnieston, Glasgow City
- Full time
- Permanent
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Complaints Resolution Han...
Anderson Knight, Finnieston, Glasgow City
- Full time
- Permanent
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Collections Agent
Anderson Knight, Finnieston, Glasgow City
- Full time
- Permanent
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Legal Secretary
Pertemps Scotland, Paisley, Renfrewshire
- Full time
- Permanent
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Electrical Engineer (6959...
University of Strathclyde, Inchinnan, Renfrewshire
- Full time
- Permanent
Apply on company site
Sales Advisor
Pettigrew Recruitment Group, West Kilbride, North Ayrshire
- Full time
- Permanent
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Warehouse Supervisor
HAYS, Irvine, North Ayrshire
- Full time
- Permanent
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Credit Controller
HAYS, East Kilbride, South Lanarkshire
- Full time
- Permanent
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Financial Accountant
MAC Recruit, Jackton, South Lanarkshire
- Full time
- Contract
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Healthcare Assistant
PRIORY, Hollybush, East Ayrshire
- Full time
- Permanent
- Graduate programme
Apply on company site
HR Shared Services
Pertemps Scotland, Blythswood New Town, Glasgow City
- Immediate start
- Full time
- Contract
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Approved Electrician
ADECCO UK LTD, Maybole, South Ayrshire
- Full time
- Permanent
Fast Apply Available
(Apply in seconds when you have a CV uploaded)General Foreman
CONTRACT SCOTLAND LIMITED, Ayr, South Ayrshire
- Full time
- Permanent
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Technical Operations & In...
Anderson Knight, Kilmarnock, East Ayrshire
- Full time
- Permanent
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Payroll Assistant
Anderson Knight, Blythswood New Town, Glasgow City
- Full time
- Permanent
Fast Apply Available
(Apply in seconds when you have a CV uploaded)HR Adviser
Anderson Knight, Ayr, South Ayrshire
- Full time
- Permanent
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Digital Systems Apprentic...
QA Limited, Blythswood New Town, Glasgow City
- Full time
- Permanent
- Apprenticeship programme
Apply on company site
Senior Support Worker
PRIORY, Hurlford, East Ayrshire
- Full time
- Permanent
Apply on company site
Support Worker
PRIORY, Hurlford, East Ayrshire
- Full time
- Permanent
- Graduate programme
Apply on company site
Quantity Surveyor
CONTRACT SCOTLAND LIMITED, Cumnock, East Ayrshire
- Full time
- Permanent
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Administrative Assistant
Iconic Resourcing, Blythswood New Town, Glasgow City
- Full time
- Permanent
Apply on company site
£25000
Anderson Knight, Finnieston, Glasgow City
- Hybrid working
- Full time
- Permanent
Posted 3 days ago, 7 May
Job ref: NM01
Full Job Description
Anderson Knight is partnering with a leading financial services organisation to recruit a skilled Complaints Resolution Handler.
Reporting to the Complaints Team Leader, this role plays a vital part in ensuring customer complaints are handled efficiently and in line with company policies.
To be considered for this role you must have end-to-end compliant handling experience.
Working Hours:
• Monday to Friday: 9am – 5pm, 1 in every 6 weeks you will be required to work a 12pm-8pm shift.
• Hybrid working is available following the successful completion training and probation.
Salary: £25,000
Key Responsibilities:
• Log, manage, and resolve customer complaints accurately and efficiently.
• Take full ownership of complaint cases, ensuring a thorough resolution process.
• Adhere to internal procedures, industry regulations, and company policies.
• Maintain professionalism and deliver outstanding customer service at all times.
• Work collaboratively with internal teams to expedite complaint resolutions.
• Keep customers informed with regular updates on their complaint status.
• Identify recurring issues and contribute to process improvements to prevent future complaints.
Requirements:
• Proven experience in end-to-end complaint handling.
• Strong written and verbal communication skills.
• Excellent attention to detail and problem-solving abilities.
• Ability to build and maintain strong customer relationships.
Benefits:
• 33 days’ holiday (25 days’ annual leave + 8 public holidays).
• An extra day off for your birthday.
• Discretionary bonus scheme.
• Up to 20% pension contributions.
• Eyecare and private medical insurance.
• Clear progression path.
If you’re interested in this opportunity, please submit your CV in confidence.
Copy the direct link to this job
About this company