Duty Officer
Rangers Charity Foundation , Glasgow
- Full time
- Contract
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Full Job Description
About the Rangers Charity Foundation
At the Rangers Charity Foundation, our people are at the heart of everything we do. We are committed to fostering a supportive and collaborative environment, underpinned by our core values:
Compassionate – We nurture a caring and supportive team where respect and camaraderie thrive.
Open – We promote honest and transparent communication at all levels.
Inclusive – We celebrate diversity and champion an inclusive environment for all.
Committed to Excellence – We uphold the highest professional standards and work ethic.
Confident Custodians – We take responsibility for safeguarding the Foundation’s interests and those of our colleagues.
Our Expectations
As a member of the Rangers Charity Foundation, you will:
- Recognise your responsibility to contribute to the Foundation’s success.
- Demonstrate commitment to your role and the wider objectives of the Foundation.
- Support the well-being and development of colleagues.
- Understand and actively promote the Foundation’s strategy.
Foster a collaborative environment, encouraging open communication and cross-functional teamwork.
Role Overview
The Duty Officer will play a key role in overseeing the day-to-day operations of Ibrox Community Complex, ensuring a high-quality experience for all users. This role requires strong organisational skills, attention to detail, and a commitment to maintaining a safe and welcoming environment.
Key Responsibilities
• Coordinate the venues Operational Plan in conjunction with colleagues to ensure the highest levels of customer service.
• Ensure all elements of service quality are evident and action taken promptly to address any shortfall in service delivery.
• Ensure all areas are clean, safe and secure for all users following the venue’s management systems and procedures.
• Coordinate and manage the relevant staffing schedules to support the venues general operations to ensure service delivery levels are maintained to an acceptable standard, including cleaning and housekeeping.
• In conjunction with colleagues plan and implement the daily activity programme to ensure the highest level of service delivery
• Coordinate access to the various equipment stores to ensure equipment is being handled in an appropriate manner.
• Coordinate and implement the venues Fire evacuation and testing procedures, and in conjunction with the operational plan.
• Coordinate accident reporting procedures with a view to ensuring the venue is being managed in a safe and reliable manner.
• Coordinate in conjunction with colleagues the relevant work programmes around the maintenance of the venue, including the management of the statutory/industry guideline certification.
• Manage and coordinate the Contractor Logbook to ensure contractor access is managed in a safe and effective manner.
• Coordinate and implement the various venue routine inspections required to ensure health and safety in the workspace.
• Coordinate the processes supporting IAuditor and the venues inspection, reporting and review process to ensure operational effectiveness.
What We Are Looking For
The ideal candidate will have:
- Experience in venue or facility management, preferably in a community or sports setting.
- Strong organisational and problem-solving skills.
- Excellent communication and interpersonal abilities.
- A proactive approach to health and safety compliance.
- Ability to manage staff schedules effectively.
- Experience handling bookings, events, and customer enquiries.
This is an exciting opportunity to be part of a respected organisation making a real difference in the community. If you are a dedicated professional with a passion for operational excellence, we would love to hear from you.
This is a fixed-term contract for 2 years
To apply please send your CV and a covering letter outlining your suitability for the role
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About this company
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Rangers Charity Foundation
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