JOB PURPOSE

As a member of a team of Duty Leisure Managers you will lead, direct and supervise a team of subordinate leisure service staff and be directly responsible on a day-to-day basis for the effective and efficient delivery of a high-quality service.

To ensure, through service delivery standards, that the needs and aspirations of members of the community and visitors to Perth & Kinross are met and where possible exceeded.

DUTIES AND RESPONSIBILITIES

Operational Duties

Key Tasks

· To be directly responsible for the day to day operational management, service standards and performance, staffing complement planning and allocation of duties in respect of appropriate facilities and services to ensure the highest possible standards of customer care

· To constantly lead and direct the ‘front of house’ service team by example and maintain a constant high profile ‘front of house’ management team presence for staff, customers and key stakeholders through regular and planned interaction, research and consultation

· To undertake the allocation of staffing duties, performance and effectiveness monitoring, work practices and general supervision to ensure the highest standards of safety, service delivery, cleanliness (both internal and external) and customer satisfaction

· To be part of the emergency call out rota out with normal operating hours

· To ensure, the maintenance of any records that may be required to assist in the efficient operation of the centre or to meet the requirements of the Company, e.g. timesheets, emergency and alarms’ systems testing etc.

· To assist in daily operational tasks such as poolside duties, set ups, coaching and any other relevant delivery requirements

Financial

Key Tasks

· To be responsible, when necessary, for cash reconciliation and banking and to ensure the stringent application of the Company's financial policies and procedures and financial regulations

· To maintain appropriate budget area responsibility within agreed authorised limits

· To contribute to the budget preparation process

· To contribute to the maximisation of income through service standards and development

Health and safety

Key Tasks

· To ensure day to day operational compliance with all appropriate operational procedures, Company guidelines, Acts of Parliament, Statutory Regulations, Codes of Practice etc.

· To contribute to the review of safe operating procedures and ensure that they are further developed and fully understood and implemented by all staff

· To ensure all new members of staff are given an induction and that, on a day to day basis, all staff enjoy a safe and healthy work environment and are issued with appropriate protective clothing

· To ensure that all accidents, incidents and dangerous occurrences are properly investigated and reported.

· To attend first aid cases and administer remedial treatment as required

Maintenance

Key Tasks

· To ensure through regular monitoring and inspections that all plant, equipment and building faults and maintenance works’ requests are processed timeously and correctly to minimise service disruption or deterioration

· To contribute to the monitoring of any maintenance works being undertaken within the Company’s facilities

Human Resources

Key Tasks

· To be directly responsible for the day to day operational supervision of all staff within the Company’s facilities and contribute to a positive staff welfare and development programme

· To be directly responsible for ensuring on a day to day basis the Company’s Human Resources policies and procedures are initiated and consistently adhered to, e.g. Sickness Absence, Disciplinary, etc.

· To assist in the recruitment, selection and induction of appropriate subordinate staff

· To ensure the consistent application of a comprehensive staff assessment, training and development programme to achieve the highest possible standard of service provision

· To ensure the maintenance of all required training records for subordinate operational staff

· To assist in the training of other Company staff as necessary

Programming, Marketing and Development

Key Tasks

· To contribute to the practical on site marketing and promotion of the Company’s activities, in conjunction with Company officers and in line with the Company’s Marketing and Service Plans

· To maximise the service potential through a proactive approach to all development activities in conjunction with the Company’s Development and other staff

· To represent the Company within appropriate groups e.g. user groups, project teams, etc.

· To contribute to the on-going review and further development of facility and service programmes to ensure maximum service benefit

Training

Key Tasks

· To attend regular staff training sessions, be they held in-house or externally

General

Key Tasks

· To ensure you are physically fit to carry out your duties at all times

· To carry our other reasonable duties as may be required

· Maintain confidentiality and observe data protection guidelines

· To undertake other related duties as may be required by the Company