Customer relations and a range of associated administrative duties to include responding to all queries via email, phone, and face to face.
Data input using various internal/external IT systems to include processing orders for transport and inputting data entry both manually and via external portals into our Traffic Management System.
Coordination activities to include daily service reports.
You will be liaising on a daily basis with both internal and external customers and drivers so both verbal and written communications skills will be essential.
Ensure deliveries and collections are completed as per customer requirements whilst also monitoring KPI for delivery on time, shift revenue and vehicle utilisation.
Managing and de-briefing drivers on a daily/weekly basis.
Ensure vehicle checks and defects are completed and recorded via Vehicle Check App.
Ensure units/trailers are presented for inspection as per published schedule.
Communicating collection times and delivery bookings with customers.
Work with the Fleet Team to ensure defects are rectified in a timely manner.
Meet on a regular basis with Line Managers to ensure that we are operating efficiently.
Identifying and developing additional areas where we can add value to existing contracts.
Ensure that all contracted work is covered in line with customer expectations.
Adherence to policies and procedures within the Business Area.
You will be required to work closely with our customers and drivers to ensure the smooth running of the operation as a whole.
The job can be fast paced and the work in the department can be very pressurised however, you will be given the support and training needed to be successful in the job.

Previous experience working in a transport environment to include knowledge of working time directive and EU driver's hours.
Ability to communicate at all levels.
Excellent organisational skills and prioritising workload.
Attention to detail.
Working to deadlines.
Excellent time keeping and reliability.
Able to work as part of a team and on own initiative.
MS packages to include, Word, Excel, PowerPoint and Outlook.

Salary for Transport Administrator is between £31,000pa - £33,000pa, depending on experience.
Hours of work are Friday through to Monday 18:00hrs to 06:00hrs.
Additional holiday purchasing scheme
Retail discounts with Hapi
Retail Trust Wellbeing Support
Opportunity to develop your career within an expanding business.
Excellent holiday allowance and company benefits.
Life assurance, pension and sickness scheme
Christmas Savings Club