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£42000 - £44000
Citizens Theatre, Gorbals, Glasgow City
- Onsite working
- Full time
- Permanent
Posted 2 days ago, 28 Jan
Closing date: 17-02-2025 (17 days)
Full Job Description
The Head of Commercial Operations works closely with the Executive Director and Senior Management Team to maximise income through a variety of commercial trading streams and ensure the Citizens Theatre is delivering an excellent experience for the theatre’s customers.
Following a six-year closure for a major redevelopment of the building, we intend to reopen the Citizens Theatre to the public in August 2025. The transformed building and facilities will present new opportunities for artistic, participation and commercial activities, including a new bar/café.
The Head of Commercial Operations will work with the Technical & Building Director to establish the Building Operating Plan, and create the policies, procedures and training necessary to ensure the safety of staff, audience and visitors and compliance with statutory responsibilities. You will establish our new Welcome Team, directly line managing the FOH Manager and Bar & Events Manager and supporting the recruitment and training of all Front of House staff. The role will lead the proactive development of a new events and hospitality business, and work with colleagues to integrate this into the operational activities of the theatre.
This is an exciting opportunity to join the team ahead of the reopening to establish the systems, processes, policies, recruitment and training necessary to ensure an exceptional welcome to our visitors when we reopen our doors in the summer.
Responsibilities:
Commercial
- Take an analytic, data-driven approach to income generation to promote growth and maintain profit margins, and set targets, KPIs and procedures to meet the commercial ambitions of the Citizens Theatre
- Lead the annual budgetary and forecasting procedures for commercial and trading activity, and provide reports for monthly review
- Work with the wider team to identify and deliver on opportunities with a commercial return
Operations
- With the Technical & Building Director, lead the creation, implementation and management of the Building Operating Plan
- Appoint and manage appropriately skilled staff to deliver the commercial and operational requirements of the Citizens Theatre
- With the Executive Director, develop and implement a commercial strategy that maximises the commercial potential of the Citizens Theatre property and assets, and secures profitable earned income from trading activities
Health & Safety
- With the Technical Director, Head of Production and Executive Director, be responsible for the implementation of the Health & Safety Policy across the organisation, and attend meetings of the Health & Safety Committee
- Work with the Building & Facilities Manager to coordinate staff training on Health & Safety, First Aid, Fire Evacuation and Security
- Prepare reports and recommendations
Person Specification:
Essential
- Previous experience of managing a busy, high-capacity venue and leading operational teams to deliver an excellent service
- Significant commercial experience, acumen and drive; with a track record of driving growth and increasing profitability in a commercial environment with multiple revenue streams
- Experience of venue hire and event management
- Experience of leading food and beverage operations, and familiarity with financial management and reporting within a hospitality business
- Proven people and communication skills, and an ability to negotiate confidently with suppliers and other commercial partners to deliver high-level returns
- Collaborative, with a track record in leading, managing and motivating large teams
- Excellent knowledge of Licensing legislation, Health & Safety legislation and statutory duties related to premises management
- Financially astute, with experience of setting and managing budgets and financial projections to ensure the best use of resources through prioritisation and planning
- Proficient in data analysis and using insights to inform decision making
- Self-motivated, practical and flexible, with a positive outlook and can-do attitude
- Exposure and sensitivity to working within the cultural/heritage sector
- Excellent IT skills, with experience of producing reports and analysis using Excel and Word
- Proven ability to successfully manage multiple and sometimes conflicting priorities
Desirable
- Experience of developing catering outlets
- Health & Safety qualification (IOSH, NEBOSH etc)
- Experience of managing building, staff and venue management systems (e.g. BMS, YesPlan, Artifax, StaffSavvy, PeopleHR etc)