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Events and Experiences Co...

£24896 - £27749 per annum

The Royal Zoological Society Of Scotland, Corstorphine, City of Edinburgh

  • Full time
  • Contract

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Posted 2 weeks ago, 15 Aug

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Events and Experiences Co-ordinator (6 months Fixed Term)

£24896 - £27749 per annum

The Royal Zoological Society Of Scotland, Corstorphine, City of Edinburgh

  • Onsite working
  • Full time
  • Contract
Letter box head

Posted 2 weeks ago, 15 Aug

Closing date: 05-09-2025 (6 days)

Job ref: AUG20258337

Full Job Description

The role


This is a fixed-term position, starting in October 2025 - March 2026 to help support on a range of exciting events. 

To develop and organise a diverse portfolio of events and administer an engaging and innovative package of commercial RZSS Edinburgh Zoo experiences.

Ensure commercial events and experiences are efficiently administered, monitored, evaluated & that they fit with the RZSS vision and mission.  



 Some of the things you’ll do: 


  • Support and administer Edinburgh Zoo commercial events and experience programme, e.g. managing/delivering sections of larger events such as Edinburgh Zoo’s Giant Lanterns and other seasonal events for Halloween, Christmas and Valentines Day
  • Event duty management, including evenings and weekends 
  • Lead on the RZSS Keeper Experience programme together with the other Events and Experiences Coordinators
  • Provide first-class customer service by ensuring our customers receive a personal, knowledgeable and positive level of service on a daily basis. 
  • Develop efficient booking and administering techniques/systems to ensure the visitor journey is seamless, fluid and professional and in line with GDPR policies. 
  • Manage sales for keeper experiences, ensuring any cash handling/booking processes are in accordance with Society procedures, and liaise with the Finance Department and Cashiers as required. 
  • Collaborate with other teams to ensure the best possible visitor experience in respect of events & experiences, in line with best practice and agreed standards, conveying RZSS key conservation messages to enhance experience and sales, e.g. contract caterer, Living Collections and with the admissions/retail, marketing, IT and digital teams in respect of the sales and promotion of events & experiences. 
  • Responsible for monitoring and evaluating visitor feedback on experiences and commercial events, including monitoring budgets (meeting targets) and delivering accurate report on event progress as directed. 
  • Working alongside the Events & Experiences Manager to develop and deliver new and innovative commercial events, e.g. thinking commercially to maximise events & experiences sales opportunities - adapting to seasonal changes and changes in visitor behaviour/profile. 
  • Liaise with colleagues across RZSS to ensure they, and your team, are kept informed of any potential impacts on their, and your, areas of responsibility about event & experience activities & projects, e.g. Highland Wildlife Park to ensure experiences booking procedures are coordinated and consistent.  


 What we're looking for: 


  • Good achievement at Higher Grade level (including English and Mathematics) or equivalent 
  • Accurate numerical reasoning skills and attention to detail.
  • Engaging customers empathetically to link or upsell our products
  • Good working knowledge of microsoft office (outlook, word, excel and other IT packages/systems)
  • Assertive communicator, confident in dealing with queries from internal and external sources
  • Experience in event coordination
  • Experience of working with minimal supervision, demonstrating good organisational and planning skills
  • Experience of working in a customer service environment
  • Experience of providing first class customer care and service, including dealing with customer queries


What you’ll get in return:


  • Starting salary between £24,896 and £27,749 per annum (offer based on experience)
  • 37.5hr working week 
  • 34 days annual leave (pro rata)
  • Discount in both retail/catering
  • Access to a healthcare plan
  • Employer contributory pension scheme
  • You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other zoos across the UK.


Please see the role profile for further information on what the role involves and essential/desirable criteria.

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www.s1jobs.com/job/events-experiences-co-ordinator-6-months-fixed-125491310

About this company

The Royal Zoological Society Of Scotland

View full company profile
The Royal Zoological Society of Scotland is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved. But we cannot achieve this alone. Our vision needs an inspired and empowered worldwide community to join together – and you have a role to play. Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature.

Company accreditations

Committed (Level 1)
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