Control and manage service charge accounts where appropriate, providing monthly report data to Account Manager
Ensure Client satisfaction by being responsible for achieving client SLR and driving acceptable service delivery performance
Strong lines of communication to user population on all BAU activity
Ensuring compliance with legislative, Client and CBRE health, Safety and environmental requirements. Sharing of best practice
Work with local/central/third party project manager(s) to ensure fully integrated FM/projects delivery
Maintain a motivated team by management and personal development of all local based staff
Organising monthly team meetings
Performance Management
Provision of strong upward and downward communications within the team
Overall operational management within designated site area. Reception, Security & Specialist Subcontractors

· Member of IWFM or another FM professional body. Ideally educated to Degree level

RESPECT: We act with consideration for others' ideas and share information openly to inspire trust and encourage collaboration
INTEGRITY: No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for
SERVICE: We approach our clients challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities
EXCELLENCE: We focus relentlessly on creating winning outcomes for our clients, employees and shareholders