Assistant E-Commerce Oper...
Celtic Football Club, Barrowfield, Glasgow City
- Full time
- Permanent
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Assistant E-Commerce Operations Manager (Full-time)
Competitive
Celtic Football Club, Barrowfield, Glasgow City
- Onsite working
- Full time
- Permanent
Full Job Description
The Assistant E-Commerce Operations Manager will support the E-Commerce Operations Manager in overseeing warehouse operations and team management, with a focus on maintaining efficient operations.
Key accountabilities will include:
- Act as deputy in the absence of the E-Commerce Operations Manager
- Assist in team supervision and performance management
- Support daily management of warehouse pick and dispatch operations
- Monitor and maintain operational KPIs
- Coordinate with team to optimise workflow and productivity
- Implement and maintain standard operating processes
- Assist in inventory management and stock control
- Support continuous improvement initiatives
- Act as first point of contact with Customer Service Team and E-commerce team, where required, to ensure prompt resolution of any customer enquiries
- Communicate effectively with all relevant internal & external third parties, such as E-Commerce team, buying office, suppliers and couriers
- Take responsibility of leading shifts within the E-Commerce Warehouse area when the management are not working
- To ensure all E-Commerce orders are picked, packed and dispatched in a timely and accurate manner, in line with set operational KPI's
- Ensure accurate personalisation, where required (for example shirt printing)
- Ensure all goods-in/out are processed in a timely and accurate manner, In line with set operational KPI's
- Responsible for ensuring all Health & Safety is adhered to within the E-commerce warehouse
- Ensuring stock & inventory is kept up to date for auditing/stock control purposes
- Effectively process returns and exchanges in a timely manner and liaise with customer service on customer refunds
Leadership & People
- Provide effective leadership to all direct reports, enabling the continuous development and improvement of team members
- Ensure sufficient succession planning is in place within the E-Commerce team, with development plans identified and implemented
- Manage both individual and team performance appropriately, ensuring performance gaps are identified and addressed constructively
- Ensure team members feel valued and recognised by acknowledging and celebrating team and individual successes
- Alongside HR, provide relevant wellbeing support to colleagues and maintain open channels of communication ensuring sufficient opportunity is available for team members to ask for support
- Ensure the health and wellbeing of colleagues is considered in all team tasks, processes and communications
- Actively build and maintain positive working relationships with Colleagues across the Club, ensuring a collaborative approach is adopted at all times
Skills and Experience required:
Essential:
- 3+ years’ experience in warehouse or E-Commerce operations
- Strong understanding of warehouse management systems and processes
- Experience in performance tracking and reporting
- Strong communication and interpersonal skills
- Proven team leadership experience
- Excellent organisational and problem-solving skills
Additional Requirements:
- Ability to work flexible hours, including weekends, evenings and peak periods such as kit launches and Christmas
Club Benefits
- Dedicated Employee Assistance Programme
- Staff retail discount on Celtic & Adidas merchandise
- Access to our Colleagues Benefits & Discount Platform
- Regular colleague social events
- Subsidised on-site canteen
Please apply with a CV & covering letter.
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Celtic Football Club
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