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Scottish Water is looking to recruit a Waste Services Team Leader to join our Waste Services team. In this role, you will work closely with our Operational teams to deliver an effective, efficient service while ensuring high levels of customer satisfaction.

As a Waste Services Team Leader, you will report to the Waste Services Manager and be based at one of our offices in the Central Belt. You will collaborate with teams across the business that depend on Transport Logistics to achieve their operational goals. Additionally, you will manage and deliver a septic tank service to both domestic and commercial customers.

What you’ll do

You’ll  lead an operational team focused on delivering excellent customer service to both internal and external customers. This is a fantastic opportunity to join a fast-paced, ambitious front-line operational team within Wastewater Operations.

You’ll be responsible for leading the team and supporting the development of all staff. You’ll set objectives, monitor performance, and ensure the development of staff through key performance measures. Additionally, you’ll ensure that development plans, including structured coaching programmes where appropriate, are in place and effectively delivered for all team members.

What you’ll need

You’ll be responsible for ensuring the safety, health, and wellbeing of your team at all times. A key part of your role will involve ensuring that service delivery meets the needs of both internal and external customers. You will plan the delivery of your team’s objectives, maximizing performance by distributing work according to capacity and performance targets.

Collaboration with internal operational team leaders will be essential as you work to understand demand requirements, build relationships with local operational teams, and ensure efficient service delivery. You will also ensure that all transportation involving sludge is carried out in full regulatory compliance, including waste management licensing and Duty of Care.

You’ll be tasked with the creation and management of budgets and will make recommendations to maximize your team’s operational performance. Additionally, you will contribute to the ongoing forecasting and planning of future resource needs, including people, budgets, equipment, information, and data, to help deliver operational plans. Building a culture of driver safety is key to your role, alongside managing transport activities to ensure Fleet Operator Licensing requirements are met.

Effective performance monitoring and financial control will be a priority, and you will be responsible for identifying and implementing opportunities to improve performance and achieve efficiency savings. Managing a team of approximately 15 drivers and vehicles, you’ll ensure the service is delivered efficiently and effectively.

In terms of experience, we’re looking for someone with a strong background in Transport or Logistics leadership, preferably within Utilities or Environmental services. A solid understanding of transport compliance is required, as well as an excellent working knowledge of what great customer service is and how to achieve it. Excellent communication skills, both written and oral, are essential for this role.

Looking out for you  

While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance. 

Your working pattern would be Monday to Friday 35 hours with some weekend overtime. But you’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community.  

When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.  

For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), as well as life assurance.  

As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.  

The not-so-small print   

This role will be a Grade 7. If you’re new to Scottish Water, you’ll join us on a starting salary of £41,000. Performance-driven pay progression would then allow you to move through the range to a maximum of £51,970.

If you’re interested in this role – or know someone else who might be - we’ll be accepting applications until midnight on 4th June 2025.

Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre-employment screening, e.g. referencing, criminal record checks, license checks, etc. Screening is conducted on our behalf by a third party, and must be completed before your start date. Don’t worry - we’ll only start these checks once you’ve accepted an offer.