Housing Officer - Support

Our Mission – Homes, people, and communities to be proud of.

Our Vision – Striving to improve life experiences and opportunities.

New Year, New Challenges! We have various vacancies within Almond offering exciting opportunities in existing and new posts with the company. This is an exciting time to join Almond, as we embark on a journey towards achieving customer service excellence as part of our five-year business plan.

We would like to invite you to come along on Friday 10th January between 1330-1530hrs were members of the teams will be available to discuss the roles in further detail.

Housing Officer - Support

Full Time. Fixed Term- 30 June 2025. Salary £34,735 – £46,483 (DOE)

This post is in support of the Housing Management team whilst the company are implementing the new CRM system. A varied role working with our customers in their homes and neighbourhoods, providing advice on all matters relating to their tenancy, ensuring customers have peaceful enjoyment of their homes as well as the surrounding environment. You will undertake estate inspections and monitor delivery of service standards by our contractors in addition to maximising rent collection.

Community Engagement Officer

Full Time. Fixed Term – 31 December 2025. Salary £34,735 – £46,483 (DOE)

This post is cover whilst our current Community Engagement Officer is taking a career break. This role involves working in partnership with the local Neighbourhood Partnerships, community, voluntary and tenant groups an identifying gap in services for communities and individuals whilst supporting the ongoing Community activities. You will look to identify service delivery agents, prepare and submit the funding proposal and if awarded manage the funding in line with the conditions.

Customer Care Manager

Full Time. Permanent. Salary £46,975 - £59,027 (DOE)

This is another dynamic new role within our Housing Management Team and will play a pivotal role in enhancing customer satisfaction and building lasting relationships with our customers and be responsible for managing customer service operations. You will operate across all levels of the organisation, driving forward the Association’s strategies while directly engaging with front-line operations.

Business Improvement Officer

Full Time. Permanent. Salary £34,735 - £46,483 (DOE).

This is a dynamic new role, giving the ideal candidate an opportunity to make a measurable difference in the business. The post holder will work as part of the Governance and Business Improvement team to work collaboratively across the organisation to review, develop and implement policies and procedures to enhance service delivery and performance. The successful candidate will work with the Data Analyst and use business intelligence and data tools to support the development of performance reporting and analysis.

Tenant Liaison Officer x2

Full Time. Fixed Term – 31 October 2026. Salary £32,770.

These x2 posts are within our Asset Management Team, and you will work as part of the Reinforced Autoclaved Aerated Concrete (RAAC) Project Delivery Team to ensure essential works are delivered in our customer’s home with as little impact as possible and within the agreed programme. You will be key in co-ordinating contractors and external services to ensure support for our customers in all aspects of required works within their homes whilst developing a positive continued relationship with them. You will be the central point providing information and support during the planned works for the RAAC Project in their homes.

At Almond, we believe in finding what ‘WORKS’ for our customers and our colleagues. Our values are Work together, Open to change, Respect, Kindness and Social. If you are someone who can work in alignment with our ‘works’ ethos, we would love to hear from you!

Location – Our office is based in Livingston however we are open to location, as stated in our Hybrid Working Policy.

What will we offer you?

We offer a 36-hour working week over Monday to Friday. (Currently with a 9-day fortnight trial in place, where every other Friday is a rest-day)

We actively promote a healthy work/life balance. We have access to online Health and Wellbeing services and to help promote a healthy lifestyle, we also contribute to your gym membership.

Our pension scheme is active from the day you join us, and we contribute 10% towards it.

To find out more, view the Job Descriptions on our website by clicking the Apply button now

Closing date for all vacancies – Mon 13 January 2025.

Interviews will be held January and February 2025.