End User Computing Manager

This role is responsible and accountable for all IT End User Computing (EUC) activities and facilities - ensuring optimal and cost-effective IT tools are provided to promote business productivity. DDaT Pay Supplement This post attracts a £5000 Digital, Data and Technology (DDaT) pay supplement after a 3 months DDaT competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are temporary payments designed to address recruitment and retention issues caused by market pressures and are subject to regular review. This post is part of the Scottish Government DDaT profession. As a member of the profession you will join the professional development system, currently BCS Role Mode plus. Main Duties Configuration and Asset Management

• Manage configuration management to ensure alignment with business value and company policies.
• Define and advocate for asset management policies and controls.
Process Improvement
• Lead investigations into existing processes to identify problems and opportunities.
• Collect data and craft evidence-based recommendations for continuous service improvements.
• Analyse processes using data analytics to optimise and enhance performance.
• Develop and lead a team focused on delivering service improvements.
Change Management and Governance
• Evaluate and establish requirements for changes by setting relevant policies and standards.
• Take accountability for identified issues and proactively search for potential problems.
• Ensure the governance of live services through both suppliers and in-house operations.
• Monitor internal and supplier Service Level Agreements (SLAs) for compliance.
Service Delivery and Reporting
• Review service deliverables, working collaboratively with multi-disciplinary teams.
• Promote and manage ITIL or relevant best practices to protect service availability.
• Enhance service reporting through digital and user-friendly formats.
Strategic Leadership
• Determine the strategic vision and direction for end-user services.
• Influence and engage senior stakeholders effectively.
• Lead the design and implementation of strategies to meet business requirements.
• Write business cases to support the launch or alteration of services.
Technical Expertise and User Advocacy
• Maintain a comprehensive understanding of relevant technical concepts and how they integrate into the overall technical landscape.
• Guide the selection of appropriate tools and methodologies for service delivery.
• Demonstrate experience in meeting diverse user needs across various channels.
• Provide insights into evolving user needs to ensure they are met effectively.