Food Quality Manager - From £27,000 Annual

Due to an exciting expansion plan in 2025 we are looking to bring in new talent to our group. This role is a leadership position working as part of a senior leadership team for a Business Manager (Restaurant Manager). You will play a key part in driving people focused, customer focused and commercially focused KPI's. From there, your journey could take you to a more senior salaried role then potentially on to Business Manager where you would run your own restaurant or develop further within Operations. As part of your induction, you'll learn how our values shape our business from the ground up. The hands-on experience you will gain from working in our kitchens, service areas and customer areas will give you the confidence to make your impact across each of our day parts. As well as invaluable training from one of our existing food quality managers. We want our customers and our people to feel valued and always appreciated. You will help us achieve this as you gain momentum and take responsibility for shifts and our key systems and processes. Your passion for doing the right thing for our people and our customers will have you fired up by the idea of running your own successful business! Food Quality Manager job role includes:

• Support the business plan and bring to life within the Food Quality Team to promote an exceptional customer experience, future growth and an elevated employee experience. Helping us work towards our POA vision.
• Manage the performance of all areas within the restaurant which are part of the food quality department including excellent food quality production, the highest standards of hygiene and safety, ordering and stock management
• Weekly/monthly diagnostics and report analysis utilising a diagnostic mindset to improve restaurant operations.
• Create a positive, dynamic and inclusive working environment
• Complete Food Quality Team training, performance appraisals and monitor PDP progress.
• Reward and recognise behaviours led by our POA culture, achieving restaurant goals and personal development.
• Manage succession, plan continual development and selection of Food Quality Team. Liaise with People manager to ensure there is an effective recruitment programme in place covering all Food Quality Team needs.
• Drive employee engagement within the restaurant through outstanding people led behaviours and exceptional communication.
• Take a self-led approach to PDP goals and complete agreed training and development.
What will be expected of me when I have completed my initial training?
• Role model customer focused behaviour
• Act with integrity, honesty, and in line with our McDonald's values
• Display leadership by coaching the team and providing them with feedback, training and development
• Lead the team to have a shared understanding and vision of an exceptional customer experience
• Work with the wider management team to implement strategies to improve the business on growth and profitability
• Analyse trends inside and outside of the restaurants that can impact on the business
What Team will I be a part of? You will be a key member of the restaurant leadership team and part of the Food Quality team working together with our crew, crew trainers and managers of all levels as a business leader. What background do I need to have?
• This opportunity is open to people who are passionate about customers and delivering a great food quality experience every time. People with leadership experience and a proven track record of delivering results, working towards a business strategy and leading teams, this experience can come from both in and out of the sector. Kitchen/Hospitality experience for this role is preferable but not essential.
• You are someone who inspires and motivates others with your ambition and hands on approach. Someone who will use their experience, energy and determination to succeed together as a team!
  
  Are you passionate about working in a kitchen, leading a team and delivering a memorable, delicious experience for customers? If yes, then read on……..
  
  McDonald's is the largest family restaurant in the world, serving approximately 69 million customers across 36,000 restaurants a day, in more than 100 countries. The UK & Ireland market is one of the most successful entities across the wider business, serving on average 4 million people a day. It has operated in the UK since 1974, and the business is growing continuously with more than 1,400 restaurants and over 140,000 employees. POA Restaurants Limited is a franchise owned group that operates as part of the McDonalds brand. We have restaurants across West Lothian and Corstorphine comprising of around 500 employees. We're a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel-good moments that are easy for everyone to enjoy. The Food Quality Manager role is a key leadership role within our restaurants and critical for delivering a fantastic experience for employees
and our customers. From the minute you join us, our values will guide how you lead our people on the shop floor and shape the experiences you provide for our customers.

Benefits package includes Competitive salary, bonus potential, great training and career opportunities, paid sabbatical option, Holiday pay, Service Awards, Enrolment in Pension scheme, Private Health care package, Meal allowance, Employee discounts from top high street and online brands and much more..., There's always support as you're doing the role. Crew Member We call ourselves family, we go out together, we work together and we play football together. Shift Leader McDonald's help me do the job I do by letting me be myself. Customer Experience Leader Show transcript [00:01] My name is Chelsea. I have [00:03] worked here for three years and my role [00:06] is crew member. [00:08] Back when I started at McDonald's, I was [00:11] very quiet very withdrawn very within myself. I'm pretty [00:14] much sprouted into who I am today. On shift [00:17] I'm very much an energetic, jokey person. Like [00:20]I will use you have a laugh. I feel like I've been supported and valued [00:23] by people on shift. There's always gratitude going around. [00:27] And there's always there's always that support there as [00:30] well as you're doing the role. [00:32] Yeah, best thing the people, the customers. [00:36] Flexibility around what days you can't work, what days you can work. [00:39] Being able to do things with people in store like arranging to [00:42] maybe meet out and go the other places and just really having that [00:45] connection within the crew [00:48] at your store. [00:50] It's a very lovely thing to have. [00:52] I still have people that I talk to today that have left the store and [00:55] move on to different jobs for that that friendship stays there. [00:01] My name is Raymond. I'm a shift manager in [00:03] McDonald's. I've currently been working in the [00:06] store for roughly about 10 years now. My [00:09]role basically consists of coaching new area leaders [00:12] helping other shift managers with their role [00:15] when new crew members come in we'll always guide them [00:18] through what our expectation is, what targets we [00:21] need to reach today we'll always encourage them, at the end of the day we [00:24] started there. We know what it's like to climb the ladder. My favorite [00:27] thing about my role is getting to know people finding out [00:30] where you struggle, where can I step in and [00:33] go, you know what you're struggling in this area. Let me step in I'm going to [00:36] train you there. I can only speak for myself but in our store [00:39] that's what we do. We call ourselves family because we go [00:42] out together. We work together. We play like football together, but [00:45] then we all come together as one anyway. [00:02] My name's Roland. [00:03] I'm a customer experience leader [00:05] and I've been with McDonald's three and a half years now. [00:07] My role in McDonald's is looking [00:10] after the guests as they come in [00:12] and making sure that they're happy, uh, they want [00:15] to come again, and I think they deserve to be looked after. [00:18] I used to have my own business. [00:20] I used to have a fish and chip shop. [00:22] The reason why I chose McDonald's is, um, [00:24] after I sold my business, I basically wanted to semi-retire. [00:28] My wife and myself used to go into McDonald's once a week, [00:31] and that was our day at night. [00:33] And, uh, I just outta curiosity, [00:34] I thought I wonder owned what late working here. [00:37] So instead of retiring, I uh, [00:40] ended up working for McDonald's. [00:43] McDonald's helps me to do the job I do [00:47] by letting me be me. [00:48] That's what I love about it. [00:50] I don't have to be anybody else. [00:52] I can just walk in and be myself and look after people, look [00:56] after the guests on, on the dining area. [00:58] Tips for somebody starting at McDonald's. [01:01] I would say just be yourself. [01:03] Be natural and work to the best of your ability. [01:07] So what I'd like to think I could be able [01:09] to do in the future is to be able to work more [01:12] to the customer service side, to try [01:14] and train people up to help them [01:18] bring out the best in their selves. [01:20] I love the fact that I get the feedback of, of guests. [01:24] It just gives you a little bit of satisfaction. [01:26] The last four or five year have been absolutely brilliant. [01:31] What I'd say to anyone now is give it a go. Training and support At McDonald's we believe in opportunity for everyone, and Training & Development is something that is paramount within our restaurants. The digital training guides we have created and made available solidify your learning and make it easier for you to progress in your careers. The training continues even after your first few months with us, and we have various online resources which can be used to progress further within the business. Benefits Holiday pay 6 weeks' paid holiday is awarded to all Trainee Managers who join us at McDonald's. Employee discounts Discounts at hundreds of major high-street and online retailers. Stakeholder Pension Scheme As a Trainee Manager, you will have the opportunity to join the stakeholder pension scheme. Performance reviews We'll review your performance formally every six months, with regular catch-ups in between. Your pay will be reviewed annually based on these reviews. Paid sabbatical To recognise your hard work and commitment, we will award you with up to two months' paid sabbatical leave following every 10 years of consecutive service. Free Meal You'll be entitled to a free meal during your shift. Learning and development At McDonald's, we believe in opportunity for everyone. If you want to learn, develop and further progress your career, we'll give you the chance. Why work here Our values show what matters most to us and tell the world what McDonald's stands for. We live by them every day. All across the world. From our restaurant-working colleagues, right through to the farmers in our supply chain. Our core values and commitment define who we are and guide everything we do. Making sure we can continue to evolve alongside a changing world.