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Guest Experience Expert

Marriott International, Inc., Bonnyrigg, Midlothian

Guest Experience Expert

Salary not available. View on company website.

Marriott International, Inc., Bonnyrigg, Midlothian

  • Full time
  • Permanent
  • Onsite working

Posted today, 27 Dec | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 96758f90ac004b19b89dbba00ad086d5

Full Job Description

  • Using our company standard to anticipate and deliver on guests needs
  • Confident and professional engagement with guests at all times
  • Ensuring every process involved in check-in and check-out are completed
  • Processing all payments types including room charges, cash and debit/credit
  • Communicate between departments appropriately on specific guest requests
  • Providing helpful information and recommendations to our guests
  • Assisting with all F&B activities

    Residence Inn Edinburgh are on the look-out for a full-time Guest Experience Expert to join our Reception team!
    • About us: We are a first-class location in the heart of the city! Our aparthotel has 107 rooms and is well suited for long-term business travellers and leisure guests. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travellers alike. Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering the unique needs long stay guests. Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay., Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    Discounted room rates for you, as well as your friends & family worldwide. Discount on food & beverage at Marriott hotels worldwide. Marriott benefit hub providing discount at many huge brands! Personalised training and development opportunities. Wellness programmes. Free meals on duty. Free use of the gym. Opportunity to earn more through company incentives. Retention and long service rewards. Many more! The Person: The opportunities for development and career progression are endless but we need people who possess the following: Passion & Drive Reliability & Organised Eager to Learn!

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