Internal Sales

Escape Recruitment Services Commercial Division are currently recruiting for our client, a successful and continually growing SME organisation based in Fife; they have an excellent opportunity for an Internal Sales to join them on a permanent basis.

Based within a small but busy team and reporting to the Sales Director, this role will be based fully on site.

Responsibilities Include

• Handling incoming UK and International sales via telephone call.
• Responding to written sales enquires received via email, website and online platforms.
• Providing and following up on quotes for bulk B2B sales.
• Managing queries sent via social media accounts.
• Providing product technical information to customers.
• Resolving any customer issues and complaints.
• Updating the CRM system.
• Liaising with internal sales support and logistics teams to ensure order fulfilment.
• Identifying gaps in the market and targeting new clients &/or distributors.

Background Required

• Previous experience of working in a similar B2B internal/external sales role.
• Comfortable working with technical specification and products.
• Exceptional customer service experience, able to build strong relationships.
• Ability to work as part of a small team, supporting with varied tasks as required depending on the needs of colleagues and business.
• Confident IT skills, this should include MS Excel and CRM database systems.
• Self-motivated and able to use your initiative to complete tasks.