Service Manager (Media Services)

Are you interested in media and learning? Are you eager to realise the opportunities this technology can generate? Read on…

The Opportunity:

We’re looking for someone who is passionate about technology and customer service to join our small, friendly Media Team as a Service Manager (Media Services). This exciting role will enable someone to push boundaries and gain experience in an exciting and inspiring environment.

The successful candidate will manage our Lecture Recording service, taking the lead in discovering how we use video solutions to improve learning and teaching in one of the country’s top universities. This is a great opportunity for either an experienced Service Manager or an individual with a background in technology looking to grow and develop within the role.

The role offers a salary of £40,247 – £47,874 pa and has a hybrid-working pattern, involving working on-campus in Edinburgh at least two days a week. Working hours are ideally 35hrs per week, but the team are committed to offering flexibility so we would be happy to consider options like compressed hours or staggered start/finish times.

What you’d be doing on the job:

·      Working with multidisciplinary teams to determine how we improve our media services 

·      Ensuring content is accessible, providing effective technical support and communicating with users across a large, diverse organisation.

·      Providing operational service management, training, support, and advice on using media services across the University. 

·      Managing supplier relationships and managing business-critical services.

·      Managing an essential service which is crucial to providing accessible and inclusive learning to our students.

A bit about you:

·      Highly developed written and verbal communication skills 

·      Good interpersonal and people management skills

·      A strong, demonstrable interest in new developments in media and technology

·      Good analytical and problem-solving skills

·      Confident in your ability to learn and become proficient with new IT systems and processes 

Application procedure:

We welcome informal enquiries about the role – to find out more please email Stephen Donnelly, Media Team Manager at Stephen.Donnelly@ ed.ac.uk

As a valued member of our team, you can expect: 

·      A competitive salary.

·      An exciting, positive, creative, challenging and rewarding place to work. 

·      To be part of a diverse and vibrant international community.

·      Comprehensive Staff Benefits, such as a generous holiday entitlement, a defined benefits pension scheme, staff discounts, family-friendly initiatives, and flexible work options. Check out the full list on our staff benefits page (opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits. 

Championing equality, diversity and inclusion

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality. 

Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages (opens new browser tab).

On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.

Key dates to note

To apply, upload a CV and cover letter prior to 28th November 2024.

Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone. 

We anticipate interviews will be held w/c 9th of December (normally interviews will be held in person). 

About Us

As a world-leading research-intensive University, we are here to address tomorrow’s greatest challenges. Between now and 2030 we will do that with a values-led approach to teaching, research and innovation, and through the strength of our relationships, both locally and globally.

About the Team

The Learning, Teaching & Web Services Directorate (LTW) brings together technology enhanced learning, e-learning, the University website, web services, graphics, multimedia, digital skills training and classroom technology teams to support learning, teaching and outreach for an enhanced student experience.

We provide a wide range of technology and support services for innovative learning and teaching, including classroom tools, virtual learning environment (VLE), blended learning, bespoke development, online video, open educational resources (OER), taught online Masters programmes, massive open online courses (MOOCs), feedback and assessment. We manage the continuing expansion and diversification of the University website, student portal, and provide digital technology services in 400 teaching rooms and study spaces across the campus.   

Every year we host student internships, projects and events which promote innovation and align with the University strategic aims to promote new ways of working in learning, teaching and research.

To start your application, please now click on the s1jobs APPLY button.

Closing Date: 28th November 2024, 11:59 PM