Telesales Executive

An excellent opportunity has arisen to join an established brand that is known across the UK, Europe and Worldwide for our high-quality maintenance and repair products and its outstanding customer service. We are looking for a pro-active, target driven individual to join us for the following position:

Telesales Executive

The basic purpose of the position is to maintain, develop and expand the level of sales within the current portfolio of customers whilst attracting new customers and achieving monthly targets.

The attributes of the individual we are looking for:
* Effective communication skills
* The ability to identify buying signals and sell products on their features and benefits
* Work under their own autonomy whilst using initiative
* Motivated target achiever
* Previous experience in a technical telesales role, ideal but not essential
* Ability to build and develop customer relationships
* Work closely in a team with some cross-departmental functions
* Always looking to train and develop skills

The duties and responsibilities:
* Maintain a healthy growth in sales and achieve monthly sales targets
* Inbound and outbound call handling
* Contact the existing portfolio of customer on a regular basis by phone and email
* Dealing with (and following up on) phone / online sales enquiries
* Maintain a healthy margin for profitability
* Ensure customer records are accurate and up to date in CRM to develop sales
* Process sales orders and create new accounts on the system
* Assist in resolving customer queries or complaints, aiming for first time resolution to ensure a high-quality customer service.
* Administration support in customer services when required
* Ensure all requirements of quality assurance are fully observed/maintained
* Assist in the collection of customer account balances when required
* Work towards and achieve KPIs

This company supply premium products for customers in the automotive, industrial, and marine sectors. Their products are developed to the highest standards, optimised for specific applications. All products provide visible, measurably better results which save time and money, generate new business, and provide an exceptional user experience.

What we can offer you:
* Competitive salary
* Excellent bonus scheme - monthly / quarterly (based on target achievements)
* Annual holiday entitlement of 33 days (inclusive of Public/Bank)
* Full ongoing sales and product training

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.