Customer Service Manager
£30000
Optical Express, Merchant City, Glasgow City
- Full time
- Permanent
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- Full time
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Optical Express, Merchant City, Glasgow City
- Full time
- Permanent
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£25396
Optical Express, Merchant City, Glasgow City
- Full time
- Permanent
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Optical Express, Cumbernauld, North Lanarkshire
- Full time
- Permanent
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Optical Express, Merchant City, Glasgow City
- Full time
- Permanent
Apply on company site
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Sales Agent - Contact Cen...
£26000
Optical Express, Blythswood New Town, Glasgow City
- Full time
- Permanent
Apply on company site
Posted 2 weeks ago, 4 Apr
£30000
Optical Express, Merchant City, Glasgow City
- Onsite working
- Full time
- Permanent
Posted 1 week ago, 16 Apr
Job ref: c5541655d1134455b55ed4abba232d2d
Full Job Description
- Improve customer service experience, create engaged patients and facilitate organic growth
- Take ownership of patient issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
Proven working experience as a Customer Service Manager - Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Working knowledge of customer service software, databases and tools
- Awareness of industry's latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it's a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. - Salary from £30,000 DoE
- Free or discounted group products/procedures
- Discounted prescription and non-prescription eye care (including family)
- Career progression
- Workplace pension This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.
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About this company
Optical Express
View full company profileFor over 30 years, millions of patients have trusted Optical Express with their eye care. We focus on delivering exceptional patient care and outstanding clinical outcomes. From refractive treatment to routine eye and contact lens examinations, no other UK optical business can offer the same clinical diversity and opportunities for accelerated career development. Our career pathways are unique in the sector.
Through continued investment in our people and technology, Optical Express offers a huge variety of exciting career opportunities at our clinics across the UK, Ireland and mainland Europe. We have a comprehensive and rolling training programme tailored for optometrists, nurses and ODP’s so even if you have no previous refractive experience, we can help you acquire new skills.
Across our business we also have a range of non-clinical roles from receptionists and administrators to marketing, HR and finance professionals, each of whom play a key supporting role in the day to day delivery of our services.
At Optical Express you’ll have access to the most advanced equipment from market leaders like Carl Zeiss and Johnson & Johnson Vision. Over £500 million has been invested to ensure that our modern, state of the art clinics are equipped with leading-edge technology and diagnostic equipment that helps us achieve the best possible clinical outcomes for our patients. Our technology allows our optometrists, nurses and surgeons to maximise the level of care they provide to patients.
We want our colleagues to reach their full potential through comprehensive and ongoing professional development. We are committed to supporting our optometrists to gain an Independent Prescribing (IP) qualification through our unique partnership with Glasgow Caledonian University. The IP course, fully funded by Optical Express, is the first step on the path to an optometrist gaining an IP qualification. We support our optometrists in their clinical placements and in preparing for the Common Final Assessment of the College of Optometrists. Opportunities exist for optometrists to commence the IP pathway.
Optical Express optometrists and clinical teams work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
We understand that a healthy work life balance is important. Whether you need to work around the school run, or take time off to pursue personal interests, we can work with you to agree a flexible working pattern to suit your individual requirements.
The culture we have internally extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
So if you are interested in progressing your career in a growing organisation that supports the need for a work life balance, with state of the art clinics, access to the best technologies, and the opportunity to expand your clinical skills Optical Express is the place for you.