Would you like to work for one of Scotland's leading law firms?

Harper Macleod are currently seeking a Digital Support Apprentice to join their Personal Injury and Reparations team within their Glasgow office. This is a new role, within a team who have supported numerous apprentices. You will be working for an award winning legal firm who are also well renowned for their work with apprentices. They won Apprenticeship Employer of the Year at the annual QA Apprenticeship Awards in both 2023 and 2024.

What you will be doing:

Using Bighand, you will perform digital dictation and audio typing duties. By the end of your apprenticeship, you will be fully competent in using Bighand
Act as first point of contact for customers who approach the firm. You will take statements and log the information on Solcase, a case management system where you will become a system expert
Make calls to third parties on behalf of the team to gather information and documentation. Using iManage, you will input data which will be viewed by solicitors. It is important that you follow compliance and log this information accurately
Become a superuser of Elite 3E, practice management software. You will use this system to create and issue fee notes
Actively managing enquiries from social media platforms using a file management system
Gather information on new claims referred to the department
Diary management using MS Outlook
Opening files

You will need the following skills:

Excellent I.T. and organisational skills including Outlook, Word, and Excel
Excellent communication skills
Ability to prioritise and work to deadlines under pressure
Ability to use initiative
Experience in managing tasks/processes
Attention to detail and accuracy

Salary:

£19,838 per annum

Working week:

35 hours per week, Monday to Friday, 9am - 5pm

Benefits:

Critical illness protection
Life assurance
Discounted conveyancing on sales and purchases
Discounted eyecare
Charity donation through payroll
Cycle to work scheme
Buy additional leave option
Extra holidays at Christmas
CSR days
Funding for external training
Recruitment finder’s fee
Additional discounts
4pm birthday finish
Pension scheme

Future prospects:

Should you perform well in this role there is an opportunity for you to take up a permanent position at the end of your qualification. Many of our previous apprentices are still with the company. Future salary will be discussed should you be offered a permanent role.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!