Journeycall, part of The ESP Group, deliver bespoke customer care solutions and are looking for a Learning and Development Apprentice to join their team.

Reporting to the Operations Managers, the Learning & Development Apprentice supports the Learning & Development team to design, deliver and evaluate effective business wide training.

What will your day look like?

You will support in the design and creation of training materials as required, using content creating platforms such as Powerpoint and GoMo
You’ll assist the planning and coordination of training to ensure that campaigns are well supported and that employees are trained in accordance with business needs and expectations
You will learn to be a systems expert on our Cloud Based Telephony platform, Genesys, to service or monitor customer contacts
You will assist in training delivery with Office 365 Presentations, working to grow and maintain subject matter expertise of services and workstreams, with a view to becoming a subject matter expert
You’ll work with bespoke internal databases and software to support customer queries
You will help with giving feedback, mentoring and coaching to colleagues ensuring this is done in a constructive, sensitive and efficient manner
You’ll take part in service delivery process across channels such as SharePoint, from initial invite to providing follow up feedback and remediation updates to the relevant parties

Required skills:

You will have a polite and professional manner with a mature outlook
National 5 qualifications in subjects such as English, Maths, Business, Admin & IT
Computer literacy and the ability to use Microsoft
Experience with interacting with people face to face, email or by phone

Salary:

£22,308 per annum

Working hours:

Monday to Friday, 9am - 5pm (flexibility may be required)

Benefits:

30 days annual leave
Financial planning service
Funded learning courses
Health and wellbeing support EAP
Free/discounted food
Onsite canteen
Free parking
Reward and recognition incentive scheme
Long service recognition, healthcare cash plans
Pension

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!