An exciting opportunity has become available for a Digital Support Apprentice role in Dundee!

It's a fantastic time to join - the business is growing rapidly and have recently adapted to a new internal IT system, and they will help develop your career. We are looking for someone to support by being the helpdesk coordinator for their sales orders, invoices and stock.

What might a typical day in this job look like?

Processing orders and payments, booking in stock transfers and requesting stock using Zoho Sales System. You will receive training becoming an expert in this system to ensure all stock matches here and physically, as well as ensuring all payments have been made
Using Pegasus system to keep on top of inventory management
Working in collaboration with other departments creating/updating content and marketing on the website, such as images, videos and product information
Ensuring SharePoint is regularly updated to support other departments
Providing daily support/creating reports to the manager, sales reps and other team members using Microsoft Office packages such as Word and Excel
Providing excellent customer service and technical support
Liaising with other departments to ensure orders are met in a timely manner
Advising customers on a range of products, product costs and lead times
Gaining an understanding of manufacturing systems and keeping to date with product information

Required skills:

Excellent communications skills, both written and verbal, with sharp attention to detail
A confident and outgoing individual capable of working in a professional environment
Excellent organisational skills
Ability to work on your own initiative with a desire to progress
Excellent time management skills
Someone with an enthusiastic, can do attitude
A passion for administration

Working hours:

Monday - Thursday 8am – 4pm, Friday 8am – 3:30pm, 30 minute lunch break

Benefits:

Early finish on a Friday
Career progression opportunities

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!