82 Admin / Secretarial / PA jobs in Galston, East Ayrshire

About Us

Formed in 1987 we have grown over the past 38 years to establish ourselves as the UK's leading Independent Service Provider in the repair, maintenance, refurbishment and logistics on all Supermarket shopping trolleys, mobility and handling equipment: - a very specialist service and critical in the safety of all UK customers and children who use this equipment every day.

This, coupled with our bespoke trolley retrieval collection service which targets known  hotspots of abandoned trolleys in local areas, waterways, parks and communities, thereby repatriating serviceable assets back into stores & mitigating environmental impact.   

With our Head Office in Blantyre Glasgow, and a depot in Altham, Lancashire, we offer a true UK wide service coverage - with unrivaled response times and market leading systems and service levels.

Job Purpose

As an Administration Manager, you will be responsible for ensuring the smooth and efficient day-to-day operation of the office, fostering a professional, respectful and courteous environment that prioritises clear communication, proactive client engagement and teamwork.  

Every day will involve new and interesting challenges including but not limited to being responsible for: 

• Monitoring the quality and completion of tasks, identifying and escalating any issues as needed 
• Leading and motivating a team in the pursuit of cost, productivity and quality targets
• Empowering staff to work autonomously whilst maintaining accountability

About the Role 

This role will suit an individual who is committed to achieving the highest standards, is

customer service driven, who can work to tight deadlines, be adaptive to business needs, whilst being able to demonstrate the highest level of professionalism, integrity and confidentiality balanced with a strong work ethic.

This job description is intended to give the post holder an appreciation of the role

envisaged and the range of duties and responsibilities to be undertaken. It does not

attempt to detail every activity. Specific tasks and objectives will be agreed with the post

holder at regular intervals. The post holder will be required at all times to perform any

other reasonable task, as requested by the Line Manager in order to meet the

operational needs of the business.

Main Duties and Responsibilities (This list is non exhaustive and other areas of responsibility may be included)

• Office Leadership & Communication: promote a culture of open and effective communication across all levels of the business, ensuring that information flows seamlessly between Departments and clients 

• Task Management & Quality Assurance: oversee the completion of administrative tasks, ensuring accuracy, efficiency, and adherence to deadlines; escalating any issues that may impact service delivery

• Staff Empowerment & Development: encourage and support staff in working independently while maintaining a collaborative and accountable team dynamic.  To provide guidance and training opportunities as needed 

• Client Engagement & Service Delivery: actively engage with clients, ensuring a responsive and professional approach to queries and service requests 

• Operational Efficiency: implement and improve administrative processes to enhance efficiency, ensuring compliance with Company policies and procedures

• Team Collaboration: to foster a supportive and inclusive team dynamic, encouraging cooperation and shared responsibility for achieving business goals.

• Problem Solving & Decision Making: identify operational challenges and proactively implement solutions to enhance productivity and office effectiveness

• Out of hours - respond to urgent emails or other urgent administrative requests out hours/over the weekend, including resolving issues with hotel bookings etc.

• To comply with all Health & Safety requirements applicable to the role

Essential Requirements 

• Experience in leading and managing teams
• Degree in Business Management or Business Administration
• Proven experience in an Administrative Management role
• Excellent communication skills and attention to detail
• Strong interpersonal skills to build positive relationships with colleagues & clients 
• Ability to demonstrate the highest level of professionalism and confidentiality
• Computer literate with the ability to learn new systems, and be proficient in various IT packages, including Excel spreadsheets
• Experience in working in a high volume, fast paced environment
• Organised and ability to plan and prioritise your own workload
• Must be self motivated with a can-do attitude

Hours of Work

You will be required to work 40 hours per week, Monday - Friday 08.00am - 5.00pm with a 1 hour unpaid lunch break

Pay & Benefits

• £35,000 salary
• 30 hours appointment leave after 6 months service
• 29 days annual leave entitlement per holiday year, inclusive of bank holidays,with length of service holiday accrual.
• Company pension, 3% employer and 5% employee
• Employee referral program
• On-site gym
• After 6 months service with the Company you will receive a fantastic comprehensive private health care plan with benefits including access to a GP, prescriptions, and Employee Assistance Program (EAP)