Location and hours: 35 hours a week - This role will be based on-site at Turnhouse Golf Club Mon-Fri (maybe some flexibility) and an occasional requirement to work weekends (event driven).

Salary: A competitive salary from £25,000-28,000 depending on the experience you can bring.

Closing date: Sunday 24 November

Job Summary: Reporting to our General Manager, as Business Manager, you will play a crucial role in providing both an exceptional customer service to our members and guests; and support our General Manager with all aspects of running the golf club.

As our Business Manager, you will ensure delivery of our operational administrative duties such as book-keeping, social media postings, member communication, club event and competition planning, accounts administration and supporting our catering/bar managers to deliver services for our members and guests.

Key Responsibilities:

Accounting: All aspects of book-keeping, supporting Purchase and Sales ledger, preparing accounts, noting journal entries, weekly banking, reconciliation of bank statements, processing and invoicing of membership fees, catering fees, monthly trial accounts. Monthly board reporting, supporting analysis of accounts, budgets vs actuals and prior year.

Competition planning: Supporting with event costings, communication to members and external parties, analysis of the annual calendar and forward planning, considering needs and ensuring delivery of catering, staffing, volunteers etc to deliver successful golf competitions.

Facility Maintenance: Take delegated responsibility in delivering tasks to ensure the club house and common areas are safe, clean, maintained and compliant with legislation (i.e. HSE, organise PAT testing, tradesmen for fixing issues).

Member communications/social media: Write emails, social media posts (clubs Facebook, Instagram page etc), post messages to keep members informed in advance of competitions, events, social calendar, AGM etc.

Membership liaison: Respond to phone calls, emails, and in-person inquiries promptly and professionally. Administer quotes for new members, deliver annual membership invoicing/fee collection. Support customers with queries/complaints. Maintain accurate records and process payments as needed.

Administration duties: Minute taking and supporting the General Manager with delegated tasks that are a priority. In addition, a reactive approach is needed to be dealing with issues that may arise. Completing other ad-hoc duties that the General Manager and Club Board require actioned.

Collaboration: Work closely with our General Manager, Bar Manager, Club Professional, Club Board and Club Teams to ensure seamless service delivery.

Other duties: As requested from General Manager e.g. planning and organising events, catering issues, sorting business insurances, reviewing legislation, estate management. Ad-hoc as required.

Essential criteria:

· Previous customer service experience, preferably in a hospitality or a recreational environment.

· Front office customer service – customer interaction, dealing with complaints, problem solving.

· Strong bookkeeping knowledge. Strong team player.

· Strong written and oral communication and interpersonal skill.

· Ability to work in a fast-paced, reactive environment and able to demonstrate multi-tasking.

· Flexibility to work evenings and weekends when required.

Desirable Skills:

· Knowledge of golf and club operations is a plus, but not required.

· Excellent problem-solving skills.

· Proficient in Microsoft Office (Work/Excel) and customer management software.

· Software - Xero accounting software, WHS, Club Systems VI and HowDidIDo.

· Knowledge of Social Media Platforms (Facebook, Instagram, LinkedIn)

· Strong attention to detail and a commitment to providing exceptional service.

Benefits:

· Salary £25-28k based on site from the Golf Club Office

· Government pension scheme and access to club amenities, including golf and dining.

What are we looking for and our expectations of you?

This is a great opportunity for you as our Business Manager to play a crucial role in providing both an exceptional customer service to our members and support to our General Manager with delivering all aspects of running our golf club. This is a varied role, where no two days are the same, so we need someone who can adapt, react, take ownership of tasks and prioritise independently. Our ideal candidate will be a highly organised and a planned self-starter, who has a strong background in delivery of customer service.

A key aspect of delivery for this role will be monthly accounting, so having a working knowledge of book-keeping practises will be essential. We are a small business, so our successful candidate must be comfortable working autonomously, in a reactive environment. You will need strong oral and written communication skills to undertake many administrative duties.

As our Business Manager, you will deliver other operational duties and services for our members and guests, such as club communications, social media postings, event and competition planning and membership administration. You will report directly to our General Manager to prioritise, plan and deliver daily/weekly/monthly tasks and ensure smooth operations of our club. It may be advantageous, but not essential, if you have a working knowledge of golf club software and accounting packages such as Xero, HowdidIdo and Club Systems VI.

What’s in it for you?

We can offer a salary £25-28k, based on-site at Turnhouse Golf Club, Mon-Fri (maybe some flexibility). Our successful applicant will be supported by the club for upskilling with training and development, where necessary. We can offer a government pension scheme and access to club amenities, including golf and dining.

Please note that any successful candidate will need to have the right to work in the UK. If we offer you a job and you accept, we will need to complete satisfactory references.

About Us

Our club is known for its stunning views and challenging course. Established in 1894, it features an 18-hole layout that offers excellent facilities, including a clubhouse, practice areas, and a pro shop. Membership options vary, catering to both local and visiting golfers. Our club also hosts various tournaments and events throughout the year, fostering a strong sense of community among its members.

Our course, designed to challenge golfers of all levels, has hosted various regional and national tournaments over the years. The club emphasises tradition and camaraderie, maintaining its status as a prominent golf venue in Edinburgh. Our inclusive approach welcomes members from all genders.

How to apply:

You can submit your CV through to our General Manager Paul Arthur by clicking the apply button at the top of the advert.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.