1,187 jobs in Alva, Clackmannanshire

Are you an experienced Customer Service Manager with a background in construction?

We are seeking an individual with experience in a similar role who can commit to this role and start work immediately. This will be an initial 3 month contract which has the potential to extend. 

As a major UK house builder and leading provider of desirable luxury homes across Scotland, our client is driven by a mission to create vibrant and sustainable new communities. Homes characterised by exceptional design and sector-leading build quality. Alongside leading the industry in matters of sustainability and technology, the culture within this developer is that of progression, growth and inclusion, making it the ideal home to build and nurture a career path.

As Customer Service Manager, your remit will be to work between allocated sites in the East Lothian area. Providing key technical customer service support to customers through the aftercare process. You will work between allocated developments, attending appointments to manage customers through the defect management process, ensuring 1st class customer service at all times.

Reporting to the Customer Service Operations Manager, your day to day responsibilities will include:

• Ensuring correspondence to customers and customer defects are dealt with in a cost-effective, professional and timely manner. Ensuring procedures and Customer Care Policies and Procedures are adhered to.
• Organising sub-contractors and materials as required.
• Visiting customers as necessary to agree scopes of work, rectify and resolve defects, monitor and act on any deviation from the agreed works and timescales.
• Project manage works and investigate construction issues that occur. Identify and highlight recurring themes to ensure repetition is avoided.
• Managing sub-contractors, ensuring that work is completed within agreed timescales and highlighting any issues and non-compliance.
• Building positive relationships with internal teams and external business partners, sourcing specialist contractors where required.
• Attend site / customers properties as and when required to identify and review defects and agree course of forward action.
• Work cohesively with other departments across the company (i.e., Construction, Sales, and Accounts) ensuring communication is optimal and the company achieves its KPIs.
• Comply with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team.

As Customer Service Manager You may come from an Inspections / Site Management background but pivotal to this role is the technical understanding of the housebuilding construction process and have strong knowledge of NHBC regulations. You must be confident managing customer expectations with the goal of exceeding them and working towards KPI delivery benchmarks. Being able to commence the contract within a couple of weeks of interview would be a huge bonus also!

Get in touch with Samantha to register your interest!

Pettigrew Recruitment Group Limited is an equal opportunities employer and acts as an employment agency for permanent recruitment. Pettigrew Recruitment Group is also an employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found on their website.