11 Full time, Call / Contact Centres jobs in Bathgate, West Lothian

Job Description

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An exciting opportunity has arisen within our Housing Service where you will work with both Property and Asset and Allocations Teams.  You will perform a broad range of support duties working with our Managers, Team Leaders, Supervisors, Officers, Work schedulers/planners, and Trade Operatives to help us deliver an efficient and effective service.   Duties will include working with various software systems to support our allocations and void turnaround processes.  You will also be required to enter and monitor data as well as provide office support on systems usage to our trade operatives.   There will be a focus on providing comprehensive support and administration of utility correspondence as well as providing evidence for dispute resolutions.  You will also be supporting our work schedulers, allocations officers and other members of Housing staff on day to day duties. 

We welcome applications from anyone who meets the criteria and is interested in providing a customer focused service. If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race. 

Job Description

Additional Salary Information

Stirling Information

The Benefits 

• 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service) 
• Flexible working including hybrid office/work from home arrangements where the role allows. Our colleagues are encouraged to work flexibly as we know that busy lives don’t always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life. 
• Biennial incremental progression until top of your payscale is reached 
• Membership of the Local Government Pension Scheme. For further details visit https://www.scotlgpsmember.org/about-the-lgps/ 
• Up to 6 months full sick pay and 6 months half pay dependent on length of service 
• Carers Leave 
• Up to 4 weeks paid Paternity Leave 
• Access to Health & Wellbeing support 
• Ongoing opportunities for Learning & Development 
• Cycle to Work Scheme 
• Lift share Scheme 
• Car Lease Scheme 
• Technology Benefit Scheme