40 Call / Contact Centres jobs in Cardonald, Glasgow City
Payment Support Handler
Anderson Knight, Finnieston, Glasgow City
- Full time
- Permanent
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Collections Advisor
Anderson Knight, Finnieston, Glasgow City
- Full time
- Permanent
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Part Time Customer Servic...
Anderson Knight, Finnieston, Glasgow City
- Part time
- Permanent
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Customer Service Advisor
Anderson Knight, Finnieston, Glasgow City
- Full time
- Permanent
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Customer Service Manager
Search, Glasgow
- Full time
- Permanent
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(Apply in seconds when you have a CV uploaded)Customer Service
Search, Glasgow
- Full time
- Contract
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(Apply in seconds when you have a CV uploaded)Customer Service Advisor ...
Search, Glasgow
- Full time
- Contract
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(Apply in seconds when you have a CV uploaded)Customer Service Coordina...
Anderson Knight, Hillington, Glasgow City
- Full time
- Permanent
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Customer Service Advisor ...
Search, Glasgow
- Full time
- Contract
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(Apply in seconds when you have a CV uploaded)Emergency Call Advisor
Bield Housing Association, Glasgow
- Immediate start
- Part time
- Permanent
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Trainee Debt Collector
GLWood Ltd, Kinning Park, Glasgow City
- Full time
- Permanent
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Debt Collector
GLWood Ltd, Kinning Park, Glasgow City
- Full time
- Permanent
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Customer Service Advisor
Search, Glasgow
- Full time
- Contract
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Telesales Advisor
Search, Glasgow
- Full time
- Permanent
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(Apply in seconds when you have a CV uploaded)Rota Coordinator
Brainkind, Springburn, Glasgow City
- Full time
- Permanent
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Service Advisor
Police Scotland, Govan, Glasgow City
- Full time
- Permanent
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Customer Service Advisor
Kura Ltd., Blythswood New Town, Glasgow City
- Full time
- Permanent
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Customer Complaints Advis...
Kura Ltd., Blythswood New Town, Glasgow City
- Full time
- Permanent
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Collections Advisor
Kura Ltd., Blythswood New Town, Glasgow City
- Full time
- Permanent
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Patient Care Advisor
Optical Express, Blythswood New Town, Glasgow City
- Full time
- Permanent
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£23000 - £25000 + bonus
Anderson Knight, Finnieston, Glasgow City
- Hybrid working
- Full time
- Permanent
Full Job Description
Anderson Knight is recruiting for a Payment Support Handler to join a leading organisation in the financial services sector. This role focuses on supporting customers who are behind on their payments, helping them find solutions that lead to positive outcomes.
Working Hours:
- Monday to Friday: 08:00 - 20:00
- Weekends: 09:00 - 18:00
- Shifts are allocated on a rotational basis to ensure service coverage. Flexibility is essential, and hybrid working arrangements are available after completing a 5–6 week training programme.
Key Responsibilities:
- Conduct collections activities in accordance with company policies, procedures, and regulatory guidelines.
- Manage customer cases in arrears, aiming for positive resolutions for both the company and the customer, while minimising financial losses.
- Professionally handle inbound and outbound collection calls, ensuring records are accurately updated after each interaction.
- Maintain high performance standards and consistently meet targets, addressing challenges proactively.
- Complete detailed income and expenditure assessments to determine appropriate repayment solutions.
- Exhibit strong telephone communication skills, building rapport and negotiating effectively to achieve positive outcomes for customers.
Requirements:
- Previous experience in a collections or similar role is preferred.
- Knowledge of the Treating Customers Fairly (TCF) principles.
- A positive, open, and transparent approach.
- Strong attention to detail.
- Essential customer service experience.
Benefits:
- 33 days of holiday, including 25 days of annual leave and 8 public holidays.
- An additional holiday on your birthday.
- Discretionary bonus scheme.
- 15% pension contributions.
- Eyecare and private medical insurance (PMI) benefits.
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About this company
Anderson Knight
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