6 Temporary, Call / Contact Centres jobs in Cumbernauld, North Lanarkshire

Job Description

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We are currently looking someone to join our Scottish Welfare Fund team to help deliver vital financial assistance to those most in need.

About the Role

As a Scottish Welfare Fund Processor, you will be responsible for assessing and processing applications for Crisis Grants and Community Care Grants, ensuring that all decisions are made fairly, consistently, and in line with regulation and national guidance.

You will work as part of a small team and deal sensitively with vulnerable individuals, often in challenging circumstances. 

Key Responsibilities:

• Process applications efficiently using relevant systems and databases
• Make timely and accurate decisions in accordance with Scottish Welfare Fund guidance
• Communicate outcomes clearly and empathetically to applicants
• Liaise with partner organisations and internal teams as required
• Maintain accurate records and ensure data protection compliance
• Contribute to service improvements and ensure high levels of customer service

About You:

• Strong administrative skills and attention to detail
• Excellent written and verbal communication
• Ability to apply policy and guidelines consistently
• Experience working with vulnerable individuals (desirable)
• Able to manage a high-volume workload under pressure
• Understanding of welfare benefits (desirable)

The Benefits

• 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service
• Flexible working including hybrid office/work from home arrangements. Our colleagues are encouraged to work flexibly as we know that busy lives don’t always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life.
• Biennial incremental progression until top of your payscale is reached
• Membership of the Local Government Pension Scheme. For further details visit https://www.scotlgpsmember.org/about-the-lgps/
• Up to 6 months full sick pay and 6 months half pay dependent on length of service
• Carers Leave
• Up to 4 weeks paid Paternity Leave
• Access to Health & Wellbeing support
• Ongoing opportunities for Learning & Development
• Cycle to Work Scheme
• Lift share Scheme
• Car Lease Scheme
• Technology Benefit Scheme

Requirements

The successful candidate will be required to complete a Level 1 Disclosure Scotland check. If your application is progressed after the interview, you will be invited to complete the form and have your details verified.

If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race.