Customer Service Advisor
BrightPath HR, Merchant City, Glasgow City
- Full time
- Permanent
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£25000 - £25000
BrightPath HR, Merchant City, Glasgow City
- Onsite working
- Full time
- Permanent
Posted 2 days ago, 13 May
Full Job Description
Are you passionate about helping people and providing outstanding service? Looking for a role with real purpose—and a company that puts its people first?
We’re proud to be working with an employee-owned business that specialises in debt advice and administering Scotland’s two most popular debt solutions:
- Protected Trust Deeds
- Debt Payment Plans under the Debt Arrangement Scheme (DAS)
Due to sustained and future-planned growth, they’re now looking to welcome a full-time Customer Service Representative (CSR) to their team—based in what might just be Glasgow’s nicest offices, just a 2-minute walk from both Central and Queen Street stations.
What You’ll Be Doing
- Acting as the first point of contact for customers seeking debt advice or support
- Guiding clients through their options with care, empathy, and professionalism
- Handling inbound enquiries via phone and email
- Supporting the wider team in progressing cases efficiently and accurately
- Ensuring customers feel heard, respected, and fully informed throughout the process
Why This Role?
- You’ll make a genuine difference to people’s lives during challenging times
- You’ll be part of an employee-owned business, meaning you share in its success and culture of collaboration
- You’ll enjoy beautiful, modern offices in the heart of Glasgow
- You’ll join a growing, secure company with clear progression opportunities
What We’re Looking For
- Previous experience in a customer-facing role (ideally within financial services, but not essential)
- Compassionate, patient, and an excellent communicator
- A team player with a positive attitude and strong attention to detail
- Comfortable using systems and working in a fast-paced environment
The Package
- £25,000 salary plus Bonus!
- Flexible start and finish times to support your work/life balance
- Employee ownership benefits and a genuinely supportive working culture
- Fantastic location—just minutes from both major Glasgow train stations
Sound like the right move for you?
Apply now and take the next step in a fulfilling and secure career with a company that truly values its people.
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About this company
BrightPath HR
View full company profileBrightPath HR is a provider of HR Advice, Employee Benefits & Recruitment to businesses across the UK
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