30 Full time, Call / Contact Centres jobs in Scotland

Are you a confident communicator with a passion for sales and a drive to build a career? This is your opportunity to join one of the UK’s leading names in Commercial Insurance, working on-site at our busy Paisley office—and taking the first step on a brilliant career ladder.

We’re looking for Tele-Appointers to engage with businesses across the UK, booking quality appointments with decision-makers whose policies are coming up for renewal. You’ll play a key role in setting up our Business Development Managers (BDMs) to deliver tailored insurance solutions—and in doing so, you’ll build the skills and experience to step into a BDM role yourself, if that’s where your ambition lies.

What You’ll Be Doing

• Making outbound calls using high-quality, pre-qualified data - this is not what I would describe as cold-calling - you are calling decision makers who will be looking for price comparison for a product that they are legally obliged to buy (Commercial Insurance)
• Speaking with business owners and decision-makers about their insurance needs
• Booking appointments for our Commercial Insurance BDMs (via phone, Teams, or in-person)
• Hitting achievable KPIs and unlocking unlimited commission potential
• Maintaining accurate CRM records and following up as needed

Career Progression

This is more than just a job—it’s a launchpad. Many of our top-performing Tele-Appointers have progressed into field-based Business Development Manager roles, and beyond. If you’re driven, coachable, and up for the challenge, there’s a clear, supported route for growth within one of the most respected organisations in the sector.

What We’re Looking For

• A confident, engaging phone manner
• Resilience, ambition, and a target-driven mindset
• Experience in telesales or appointment-setting is great, but not essential
• A strong work ethic and desire to progress
• Excellent organisation and communication skills

What You’ll Get

• Base salary of £26,000 – £28,000, depending on experience
• Uncapped bonus – realistic OTE £45,000, with top performers earning £60,000+
• Full training and ongoing mentoring from industry experts
• A brilliant, buzzing team culture and on-site support
• Long-term career progression into field sales, account management, and beyond

** Remember - the 'sale' here is simply to set an appointment to deliver a quote for a product the customer is legally required to buy **

Looking to build something bigger than just a job?

Apply today and start your journey with a company that truly invests in your future.