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4 Call / Contact Centres jobs in Leven, Fife

Client Relationship Manag...

Salary not available. View on company website.

United Parcel Service of America, Inc., Edinburgh

Full time
Permanent

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Posted today, 11 May

Senior Proposition Manage...

£76194-£89640

Lloyds Banking Group, Edinburgh

Full time
Temporary

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Posted 1 day ago, 10 May

Project Administrator

£30000

SeeMeHired, South Leith, City of Edinburgh

Full time
Temporary

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Posted 2 weeks ago, 25 Apr

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AV / Event Technician

Salary not available. View on company website.

Kinly, Edinburgh

Full time
Permanent

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Posted 2 weeks ago, 25 Apr

Client Relationship Manager

Salary not available. View on company website.

United Parcel Service of America, Inc., Edinburgh

Onsite working
Full time
Permanent

Apply on Company Website

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Posted today, 11 May

Job ref: c74e96b50f1c4fea8774121b9641f3ce

United Parcel Service of America, Inc.

Full Job Description

The Customer Relations Specialist is responsible for handling and processing UPS customers' complaints about package delivery problems (i.e., missing and damaged items) and service failures (i.e., missed deliveries). He/She handles and processes customers' issues and complaint phone calls (i.e., calls to UPS Corporate Headquarters, Global Business Services, and UPS telephone package line), emails, faxes, and letters. This position is responsible for handling calls originally directed to UPS senior management and Management Committee members, managing the resolution process and reporting back to UPS senior management and Management Committee members on issue and complaint resolutions. The Customer Relations Specialist utilizes customer information databases to build customers' complaint profiles, summarizes and highlights customers' issues, and determines UPS location responsibility (e.g., District Managers, Operations Centers, etc.) for resolving customers' issues. This position interacts
with UPS corporate departments (i.e., Public Relations, Legal, and Security) to ensure departments are notified of customers' issues and develop reports for Customer Relations and UPS senior management, summarizing customers' issues and resolutions. He/She acts diplomatically to handle calls from VIPs and diffuses and stabilizes calls from frustrated customers. This position processes correspondence from attorneys and states' attorneys general to ensure requests, demands, and inquiries are processed correctly within established deadlines.