Recently added jobs Remote working jobs Apprenticeships & Graduates Education & Public Sector jobs Paid by the hour / Shift work Jobs with DE&I / accreditations

4 Call / Contact Centres jobs in Longniddry, East Lothian

Get to where you want to ...

Salary not available. View on company website.

United Parcel Service of America, Inc., Newbridge, City of Edinburgh

Full time
Permanent

Apply on company site

Posted 1 day ago, 8 May

Incident Analyst - NatWes...

Salary Not Specified

Natwest, South Gyle, City of Edinburgh

Full time
Permanent

Apply on company site

Posted 1 day ago, 8 May

Project Administrator

£30000

SeeMeHired, South Leith, City of Edinburgh

Full time
Temporary

Apply on company site

Posted 2 weeks ago, 25 Apr

Successful jobseekers create high quality email alerts

A great alert means less time searching & more time applying.

AV / Event Technician

Salary not available. View on company website.

Kinly, Edinburgh

Full time
Permanent

Apply on company site

Posted 2 weeks ago, 25 Apr

Get to where you want to be. Client Relationship Manager

Salary not available. View on company website.

United Parcel Service of America, Inc., Newbridge, City of Edinburgh

Onsite working
Full time
Permanent

Apply on Company Website

Search for similar jobs

Posted 1 day ago, 8 May

Job ref: 65def85b7a2f4341b2036d64dd9a432c

United Parcel Service of America, Inc.

Full Job Description

The Customer Relations Specialist is responsible for handling and processing UPS customers' complaints about package delivery problems (i.e., missing and damaged items) and service failures (i.e., missed deliveries). He/She handles and processes customers' issues and complaint phone calls (i.e., calls to UPS Corporate Headquarters, Global Business Services, and UPS telephone package line), emails, faxes, and letters. This position is responsible for handling calls originally directed to UPS senior management and Management Committee members, managing the resolution process and reporting back to UPS senior management and Management Committee members on issue and complaint resolutions. The Customer Relations Specialist utilizes customer information databases to build customers' complaint profiles, summarizes and highlights customers' issues, and determines UPS location responsibility (e.g., District Managers, Operations Centers, etc.) for resolving customers' issues. This position interacts
with UPS corporate departments (i.e., Public Relations, Legal, and Security) to ensure departments are notified of customers' issues and develop reports for Customer Relations and UPS senior management, summarizing customers' issues and resolutions. He/She acts diplomatically to handle calls from VIPs and diffuses and stabilizes calls from frustrated customers. This position processes correspondence from attorneys and states' attorneys general to ensure requests, demands, and inquiries are processed correctly within established deadlines.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level., You Belong at UPS.

We are better together. We are stronger united. We are UPS
Learn More