Job Description

To work as part of a team within Customer Services, in the provision of a comprehensive front line (telephone and Email) information and advice service, for both external and internal customers in respect of all Council services, in a professional and courteous manner.

Requirements

Deliver an excellent Customer experience
Process customer and service information
Support service development

The Individual

Experience of working in a busy Customer Service environment
Experience of working with a range of computerised systems in order to retrieve and capture data accurately and securely
Minimum of 4 SQA Standard Grades or equivalent at level 3 or above
Experience of working as part of a team
Ability to support existing and new team members with procedures and techniques that help to assist in handling enquiries from customers as well as when using computer systems
Ability to record high volumes of information securely and accurately
Ability to use own initiative when required to meet varying customer requirements
A flexible and adaptable approach to changing service requirements
Proven telephone Customer Service skills practised in a multi-disciplined environment
Multi-tasking for the ability to listen to a caller and at the same time input information quickly and accurately
Strong communication skills, both written and verbal
Willingness to accept direction/delegation
Ability to deal with people in an understanding and professional manner
Ability to remain calm when dealing with emotional, difficult or stressed people
Ability to maintain high standards of customer service in a time-pressurised environment
Appreciation and acceptance of and commitment to the importance of confidentiality.

Closing Date: 01 November 2024
Starting Salary: £24,995.10
£13.26 per hour
36.25 hrs per week
1 x full time post available
Interview date 20 November 2024
For further information contact Customer Services on (01343) 563076