Reporting to the Customs Manager, this role will lead a team of freight forwarding professionals, communicating Company goals, safety practices and deadlines. They will provide support to management including with recruitment and training, motivate the team and support their development.,

Working with Business Development and General Manager to set customer targets for development and growth of freight forwarding business

Develop freight forwarding team by answering team member questions and providing resolution

Oversee team member work as regards quality and guideline compliance and deliver the operational day to day management of the team

Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.

Ensure company brand materials and physical working spaces meet and exceed company presentation standards.

Assist the Customs Manager with internal and external training.

Attend client meetings alongside the Customs Manager and maintain and manage Client KPIs.

Contribute to department cost management and profit and loss forecasting.

Strong technical freight forwarding knowledge with at least 5 years of experience

Experience in a team lead/supervisory role

Well-developed influencing, motivational and leadership skills

Experience in training/coaching/developing others

Self-motivated and results focused.

Strong relationship building and communication skills, both verbal and written

Customer service focus, presenting a positive Company image through quality customer engagement

Dangerous Goods Awareness, Educated to National 4/5 level or equivalent

Air Cargo Security

IOSH Managing Safely

Dangerous goods by air (IATA)

Former Employee
Former Contractor
N/A
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What evidence can you provide to confirm your eligibility to work in the UK?
A passport showing the holder, or a person named in the passport as the child of the holder, is a British citizen or a citizen of the UK and Colonies having the right of abode in the UK
A birth (short or long) or adoption certificate issued in the UK, Channel Islands, the Isle of Man or Ireland, together with an official document giving the person's permanent National Insurance number and their name issued by a Government agency or a previous employer
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A current Biometric Immigration Document (Biometric Residence Permit) issued by the Home Office to the holder indicating that the person named is allowed to stay indefinitely in the UK, or has no time limit on their stay in the UK
A current passport endorsed to show that the holder is exempt from immigration control, is allowed to stay indefinitely in the UK, has the right of abode in the UK, or has no time limit on their stay in the UK
A current Immigration Status Document issued by the Home Office to the holder with an endorsement indicating that the named person is allowed to stay indefinitely in the UK or has no time limit on their stay in the UK, together with an official document giving the person's permanent National Insurance number and their name issued by a Government agency or a previous employer
A certificate of registration or naturalisation as a British citizen, together with an official document giving the person's permanent National Insurance number and their name issued by a Government agency or a previous employer
A current passport endorsed to show that the holder is allowed to stay in the UK and is currently allowed to do the type of work in question
A current Biometric Immigration Document (Biometric Residence Permit) issued by the Home Office to the holder which indicates that the named person can currently stay in the UK and is allowed to do the work in question
A current Immigration Status Document containing a photograph issued by the Home Office to the holder with a valid endorsement indicating that the named person may stay in the UK, and is allowed to do the type of work in question, together with an official document giving the person's permanent National Insurance number and their name issued by a Government agency or a previous employer
An Application Registration Card issued by the Home Office stating that the holder is permitted to take the employment in question
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