30 Customer Services jobs in Dundee

At the Environment Agency we aspire for inclusivity to thrive in our workforce. We embrace equal opportunities and flexible work arrangements, ensuring everyone can contribute and succeed. We're looking for proactive individuals to join our Data and Digitisation Team within Permitting - a vital national service at the heart of the regulatory cycle and integral to the government's growth agenda. Our work ensures businesses and industries can operate on a level playing field, whilst protecting people and the environment. This is an exciting opportunity supporting digital migration (ReSP) and data analysis alongside a Level 4 Data Analyst apprenticeship. The roles contribute to enhancing our data management, data analysis and business reporting capabilities, driving success and innovation through informed decisions. You will be supporting Permitting across four key areas: stabilise, enhance, transform and de-commission. Responsibilities include:

• Applying knowledge gained from the apprenticeship to work alongside Data Specialists to cleanse, store, manage and maintain our data
and the health of our systems.
• Supporting day-to-day extraction, transformation and loading of data from various systems to support accurate KPI reporting, work
queues, permit allocation and productivity data.
• Coordinate and respond to incoming data queries, problems in databases, data processes, data products and services as they occur,
identifying trends to resolve problems to ensure timely and accurate delivery of information.
• Apply range of techniques to analyse, synthesise and visualise data, presenting to a range of audiences to inform decision making.
• Promote a culture of data literacy across Permitting, providing advice, support and training ensuring we follow organisational data
governance, policies on data access, sharing, dissemination and protection.
• Using Microsoft 365 Power tools, develop and deliver bespoke IT solutions for diverse users in response to evolving business needs.
• Support migration onto the Regulatory Services Platform (ReSP)
The team You will join our Centralised Services team (CST) a friendly and dispersed national team, that sits within Permitting. CST plays a vital role in supporting the Permitting Service with various 'do-once' activities across recruitment, development, customer engagement and business support. As a team, we prioritise high standards, excellent customer service, and a collaborative approach to achieve our goals.


• Appreciation for the importance of data quality and data management
• Excellent IT skills and an interest in using IT to make work more efficient.
• Ability to handle and process large data sets from various systems (skills further honed through the apprenticeship).
• Support our customers by better understanding their business area, along with their data requirements
• Some experience of using data analytics to improve understanding or processes.
• Team player who can support our dispersed ways of working.
• A love of solving problems and helping others to achieve.
• Good organisational and networking skills.
• Attention to detail, enjoys making things better and an enquiring mind.
• High standards in numeracy and literacy
• Knowledge of the Environment Agency's permitting systems and processes is beneficial but can also be taught.