16 Customer Services jobs in Tarbert, Argyll And Bute

At Elsevier, our Sales Effectiveness - Learning and Performance team is dedicated to empowering our sales force with the knowledge and skills they need to excel. Our team is global and works closely with various departments globally to ensure seamless integration of training programs., We are looking for a highly skilled and motivated GTM (Go-To-Market) Systems Training Manager to join our Sales Effectiveness team. The GTM Systems Training Manager will be responsible for developing, implementing, and managing comprehensive training programs for our go-to-market systems and tools. This role requires a strategic thinker with excellent communication skills and a passion for teaching and technology.,

• Planning, executing and managing the implementation of Training roll out for new systems and the ongoing maintenance of system training for Go To Market systems such as, but not limited to Salesforce, Gong, Clari, LI Navigator, and Zoom Info
• Defining a comprehensive System Training curriculum for each system in the portfolio, detailing modularized learning objectives and essential training assets customized to the specific GTM roles and requirements
• Managing vendors to ensure we optimize their contribution to delivering training, encompassing live and digital assets for deployment, updates, and onboarding processes
• Serving as the primary 'knowledge expert' on GTM systems, actively engaging, challenging, and influencing the workforce to leverage systems correctly and effectively through the provision of best practice guidance via videos, step-by-step instructions, and Spekit solutions
• Collaborating closely with Instructional Designers to translate your content into sophisticated digital learning materials, evaluate knowledge transfer effectiveness, and seamlessly integrate training into onboarding processes
• Enhancing training initiative engagement and effectiveness with managed communications including live training touchpoints where needed, briefings and sharing guidance with senior People Leaders on how best to drive desired behaviors related to system usage within the GTM team.
• Collaborating with system owners to develop and implement robust plans for managing system access, encompassing onboarding new starters, providing technical system support, integrating with other systems, configuring systems, and communicating about technology updates
• Ensuring benefits realization, capture valuable lessons learned, success metrics, and success stories to drive continuous improvement before concluding each training cycle
• Staying at the forefront of evolving System Training methods and technology to continuously enhance and innovate training programs
  
  Do you have experience in executing and managing the implementation of training programmes?
Do you have extensive experience in designing and executing system training modules, with a specialization in Salesforce?,
• Have extensive experience in designing and executing system training programs, with a specialization in Salesforce
• Be an expert in sales systems/processes ensuring interoperability with the GTM systems and project managing stakeholders to achieve collaborative outcomes
• Minimum of 5 years of experience in training and development, preferably in a sales or IT environment
• Have excellent presentation and communication skills
• Have in depth analytical and problem-solving skills.
  
  We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work
About the Business A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.