Business Analyst (Contact...
£400 - £450 per day
Harvey Nash, Edinburgh
- Full time
- Contract
Fast Apply Available
(Apply in seconds when you have a CV uploaded)Posted 6 days ago, 21 Mar
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£40000 - £42000 per annum + plus Excellent Benefits Package
Total Recruitment Group, Edinburgh
- Full time
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Fast Apply Available
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Head of Service Delivery
£47,266.24 - £62,420
VICTIM SUPPORT SCOTLAND, Edinburgh
- Full time
- Contract
Apply on company site
Posted 1 week ago, 17 Mar
Posted 6 days ago, 21 Mar
Job ref: BBBH112982
Full Job Description
Contract Opportunity - Business Analyst (Web Chat Implementation) - 3 Months, Inside IR35
Harvey Nash is looking for an experienced Business Analyst to support the implementation of a new web chat function within a customer contact operation. This role will focus on gathering requirements, mapping processes, engaging with stakeholders, and ensuring a smooth rollout of the system.
Key Responsibilities:
- Gather and analyse business requirements for the web chat and email system.
- Work closely with IT teams, customer service teams, and key stakeholders to define workflows and user journeys.
- Support system configuration, testing, and troubleshooting.
- Document processes, requirements, and training materials to support adoption.
- Identify potential risks and recommend improvements for a seamless transition.
Key Skills & Experience:
- Proven experience as a Business Analyst in a contact centre or customer service environment.
- Strong understanding of digital customer engagement across multiple channels (calls, emails, web chat).
- Experience working with CRM platforms and customer contact software.
- Excellent stakeholder management, process mapping, and problem-solving skills.
Contract Details:
- Location: Hybrid (Home-based with occasional travel to offices in Central Scotland).
- Duration: 3 months (Inside IR35)
Copy the direct link to this job
www.s1jobs.com/job/business-analyst-contact-centre-124803748
About this company
Harvey Nash
View full company profileHave you seen my consultant profile? Click on meet the team on the right hand side, find my details and get in touch about roles in my area of expertise.
In Scotland we have offices in Edinburgh and Glasgow but we have over 40 offices globally.
Harvey Nash, a global professional recruitment consultancy and IT outsourcing service provider, is committed to delivering the very best talent and IT solutions to a broad base of international clients. The Group is a trusted advisor to some of the world's leading business, governments and institutions. Our talented professionals pursue the highest levels of integrity and quality in providing a unique portfolio of services: executive search, interim management, IT recruitment and IT outsourcing.