Be responsible for the smooth operation of the treatments, whilst working alongside the Spa Manager.
To take ownership, co-ordinate and ensure that all Therapists are correctly trained and inducted in line with company specifications
Ensure client experience is proficient including bookings, payments, consultation cards and product recommendations.
Demonstrate current knowledge of hotel products, services, pricing and policies
Represent the Spa Manager in their absence
Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services.
Cover reception duties including welcoming guests, treatment reservations, spa tours and product sales.
Interact and communicate effectively with clients, members, team members, guests, and management team.
Assist Spa Manager in meeting and exceeding department sales targets and ensure that sales are recorded accurately.
Work towards individual monthly sales targets.
Complete other duties assigned by the Spa Manager
Assist other departments, as necessary

Proven experience in a similar role within the spa, wellness or hospitality industry.
Sound knowledge of spa treatments, techniques and products.
Positive Attitude and good communication skills.
Abilitiy to work under pressure.
Competent leave of IT proficiency.

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
Meals provided whilst on shift
Sales incentives and initiative rewards
Discounted use of leisure facilities
Stays in our hotels at discounted prices or
Even free stays in our hotels as one of our rewards & recognition incentives,
Opportunities for your personal development within the Hotel Group Brand Portfolio