We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.,

As Night Auditor, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out
Complete audits, as required in a timely matter
A Night Auditor contributes to the first impressions of our Guests
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out
Ensure that both the Night Manager and Night Team are kept fully aware of any relevant feedback from guests and, or, other departments
Ensure that the night porter checklist is complete
Always demonstrate a high level of customer service
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards

Passionate and willingness to learn
Positive attitude and someone who makes our guests smile
Genuinely friendly and caring
Enjoys working as part of a team
Previous experience in a customer-focused industry
Competent level of IT proficiency
Ambitious and hard working
Good communication and excellent grooming standards
Ability to work morning, afternoon/evening, and weekends
Deliver exceptional customer experiences all the time
Is the Night Auditor role for you for you, do you have you the skill set and experience to take on this role? Then what's stopping you?

Doubletree by Hilton Strathclyde, Strathclyde Business Park, Phoenix Crescent, Bellshill, Lanarkshire, ML4 3JQ, Welcome to DoubleTree by Hilton Strathclyde. Ideally located in the heart of the central belt, our Strathclyde hotel is just 12 miles from Glasgow city center and is only a 30 minute train ride via ScotRail. Nearby attractions include Hampden Park, the Emirates Arena and Tollcross International Swimming Centre. We're also just 20 minutes from the shops, museums and nightlife of Glasgow city centre.

£250, up to £1000 cash incentives when referring a friend to come and join our team - T&C's apply
Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
Meals provided whilst on shift
Sales incentives and initiative rewards
Discounted / Free use of leisure facilities - "Hotel specific"
Free Car Parking - "Hotel specific"
Stays in our hotels at discounted prices or
Even free stays in our hotels as one of our rewards & recognition incentives,
Opportunities for your personal development within the Hotel Group Brand Portfolio
Fully funded apprenticeships - T&C's apply
Annual Holidays entitlements inclusive of Bank Holidays
Opportunity to buy additional holiday entitlements
Pension enrolment