We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.,

Oversee the entire Front Office operation to maintain high standards

Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement

Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme

Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities - Set departmental objectives, work schedules, budgets, policies, and procedures

Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork

Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices

Monitor staffing levels to meet cover business demands

Manage staff performance issues in compliance with company policies and procedures

Recruit, manage, train and develop the Front Office team

Passionate and willingness to learn

Positive attitude and someone who makes our guests smile

Genuinely friendly and caring

Experience of managing people and developing people

Previous experience of managing a department and Profit and Loss account

Excellent leadership, interpersonal and communication skills

Ability to work morning, afternoon/evening, and weekends

Deliver exceptional customer experiences all the time

Front Office supervisory experience in the hotel, leisure, and/or retail sector

High level of commercial awareness and sales capabilities

Familiar with Property Management Systems On Q

Have branded hotel experience, who has rooms & F&B experience

Is the Front Office Manager role for you for you, do you have you the skill set and experience to take on this role? Then what's stopping you?

Doubletree by Hilton Strathclyde, Strathclyde Business Park, Phoenix Crescent, Bellshill, Lanarkshire, ML4 3JQ, Welcome to DoubleTree by Hilton Strathclyde. Ideally located in the heart of the central belt, our Strathclyde hotel is just 12 miles from Glasgow city center and is only a 30 minute train ride via ScotRail. Nearby attractions include Hampden Park, the Emirates Arena and Tollcross International Swimming Centre. We're also just 20 minutes from the shops, museums and nightlife of Glasgow city centre.

£250, up to £1000 cash incentives when referring a friend to come and join our team - T&C's apply

Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Meals provided whilst on shift

Sales incentives and initiative rewards

Discounted / Free use of leisure facilities - "Hotel specific"

Free Car Parking - "Hotel specific"

Stays in our hotels at discounted prices or

Even free stays in our hotels as one of our rewards & recognition incentives,

Opportunities for your personal development within the Hotel Group Brand Portfolio

Fully funded apprenticeships - T&C's apply

Annual Holidays entitlements inclusive of Bank Holidays

Opportunity to buy additional holiday entitlements

Pension enrolment