Role Overview - Catering Crew (SCR) - Seasonal

Support the on-board Retail Operations Head of Department in providing a comprehensive onboard retail and catering service that enables the Company to achieve its customer and business objectives.

Functional Responsibilities/Key Tasks -

Attend to customer needs and be responsive to their requests.
Assist in the provision of the on-board retail and catering service to a standard that enables the Company to achieve its customer and business objectives.
Adhere to the on-board Retail Operations procedures, maintain stocking policies and merchandise layout plans.
Attend on-board departmental meetings with the head of the department to discuss current performance and financial targets.
Identify opportunities for improvement in customer service, retail sales and crew meal provision and discuss with the on-board Head of Department.
Adhere to the Company’s cash control, stock control and fiscal security procedures.
Understand and adhere to Food Hygiene practices and procedures.
Adhere to local safe systems of work, safety training and compliance with current legislation.
Carry out laundry and cleaning tasks as required utilizing the appropriate chemicals and equipment.
Report any issues either physical or operational that may be detrimental to achieving the company’s customer and business objectives.
Be prepared to work in any service area on-board the vessel.
Following suitable training, to be prepared to accept the duties and responsibilities of senior staff if nominated.
Undertake emergency response duties as required.
Any other duties as reasonably required by HOD or Master.

Qualifications, Skills and Experience

Essential Criteria

STCW2010 certifications.
Valid ENG1 medical certificate.
Elementary Food Hygiene certificate - Level 2.
You will have excellent communication skills and experience of customer service in the retail or catering industries.
You must be customer focused and have a proactive approach to customer care.
Good literacy and numeracy skills.
A ‘can do’ attitude.

You must be flexible to work on any of our ferries, which are located on the west coast of Scotland. The work pattern is 12-hours shifts, working 2-weeks on and then 2-weeks off. You must be willing to stay on the ferry whilst on shift.