KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:

Catering Operation
Lead with menu development and the preparation and presentation of a high-quality food and drink offer.
Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping
Create and run food led events throughout the year to support over all business goals
Visitor experience
Offer excellent customer service and ensure all members of the team do the same.
Support property-wide targets for completion of visitor surveys to understand more about our visitors.
Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor, addressing issues and emergency procedure and providing relief cover, as required.
Line management of Visitor Services Assistants
Duty management responsibility including open and close of all on site facilities
Ensure the property social media is managed to generate interest and help drive visitor engagement
Support the informal learning and community engagement / outreach activity
Security of the Property
Ensuring the completion of cash/till reconciliation
Week-end reports and reconciliation
Completion of banking and cash handling processes
Health & Safety procedures, emergency procedures, and environmental procedures.
Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required
Recruitment; induction; development; and management of all visitor services employees. Ensuring that they understand role responsibilities and are equipped to fulfill the role to the standards required.
Ensure the team feel valued, respected, motivated and supported
Supervising the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through induction, training, task-setting and coaching on front and back if house
Prepare catering rotas to meet business needs